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CONTACT CENTER PLATFORM

Make an impression
that lasts

We empower your team to fix big and small problems, meet customers where they’re at, and make long lasting impressions.

お問い合わせ
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実際の成果

"市の自動通話ディストリビューターと自動音声応答ソリューションをアップグレードする必要があり、1つの通信プラットフォームに標準化できるようになったことで、サポートの効率化とメンテナンスコストの削減が可能になりました。"

City of Mesa, Arizona

このソリューションにより、コストを 40% 削減し、サポートをベンダーに問い合わせることもできました。

"Alvariaプレディクティブダイヤラーの使用を開始すると、エージェントの生産性が 50% 以上向上しました。"

JMT

要するに、JMTは、手動ダイヤリングに代わるAlvariaプレディクティブダイヤリングソリューションにより、エージェント1人あたりのコストを 11% 削減しました。

"Alvariaは長い間、信頼できる革新的なソリューションプロバイダーであり、オンプレミスで期待していたことはクラウドサービスにも当てはまります。さらに、クラウド向けにカスタマイズされたサービスの利点もすべて備わっています。"

Hoist

支払い約束が2.5倍に増加

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When you help the people behind your business shine brighter, customers notice.

Proactive CUSTOMER EXPERIENCE

Keep in touch with your customers

Our software takes the headache out of scheduling by accounting for volume, patterns, and your team’s needs and preferences. Preview schedules at a daily, weekly, and monthly level, evaluate staffing scenarios, and determine the best way forward all within a drag-and -drop interface.

compliant outbound

Helping you play by the rules of outreach

We’ve made it easy to comply with industry regulations, giving you every tool you need to stay within legal guidelines. Time zone controls, real-time screening, consent management, and more all at your fingertips.

Better engagement, productivity, and so
much more

デモを申し込む
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FAQ

What is the cost of non-compliant outreach?

The cost of non-compliance in outbound communications can vary widely depending on factors such as the industry, region, nature of the violation, regulatory framework, and the number of affected customers. An outbound contact center in non-compliance can lead to fines, legal actions, reputational damage, and loss of customer trust. These costs can potentially run into millions or even billions of dollars for large-scale violations. Alvaria helps keep companies compliant.

Can your outreach solution coordinate compliant outreach across multiple business groups and systems?

Yes, the compliance hub features within the Alvaria Proactive Outreach Base Package centralize all attempts to contact and will prioritize and force compliance based on the unique customer rules.

What sort of compliance tracking is available for email outreach?

Alvaria customers can restrict email attempts based on configured email time zone settings. Additionally, managers can set list, postal and time zone parameters to provide the same great proactive customer connections across channels.

How does your solution manage and document customer consent for outbound communications?

Alvaria proactive outreach allows agents to flag records for consent. This can be done using a single field or multiple fields depending on the complexity needed.

Can you provide documentation that demonstrates your solution's compliance with PCI regulations?

Yes, we are PCI DSS v3.2.1 certified and happy to share our attestation letter once you are engaged with our team.