With Aspect, founded in 1973, and Noble Systems, founded in 1989, our combined tenure represents 50 years of formidable experience and a history of innovation in the contact centre industry. Aspect introduced the industry’s first intelligent automatic call distributor (ACD) in 1973, the first workforce management (WFM) product in 1980, and the first outbound dialling system in 1981. Noble Systems was the pioneer in the development and distribution of outbound dialling systems. In 1985, the company developed a predictive dialling product and began selling it to other companies. Noble Systems Corporation was officially formed in 1989 to further develop and distribute the company’s products.
As Alvaria Inc., we continue building on past achievements including omnichannel self-service, proactive outreach regulatory tools, and enterprise gamification by fusing cutting-edge, unified communications and collaboration enterprise technologies with next-generation contact centre employee engagement and a contact centre outbound platform, helping clients deliver a truly differentiated customer experience that bolsters consumer loyalty and improves business outcomes.