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"The city’s Automatic Call Distributor and Interactive Voice Response solution needed to be upgraded and the opportunity to standardise on one communications platform allowed for more streamlined support and reduced maintenance costs."

City of Mesa, Arizona

The solution resulted in 40% reduction in cost and a single vendor contact for support.

"Alvaria has been a trusted and innovative solutions provider for a long time and what we have come to expect from them on premise also holds true for their Cloud offering – with all the additional advantages of an offering tailor-made for the cloud."

Hoist

2.5-fold rise of payment promises

"Once we started using the Alvaria predictive dialler, it helped improve agent productivity more than 50%."

JMT

Bottom line, JMT saw an 11% cost reduction per agent with the Alvaria predictive dialling solution replacing manual dialling.