facilitated engagements and counting
on client’s savings since opening shop
average engagement increase after alvaria
Decades of experience, millions of engagements
With more than 50 years in business, Alvaria came from the merger of two world leaders—Aspect Software and Noble Systems.
Today, Alvaria reflects the combination of a history of pioneering contact centre technology and the innovation of paving a new path in customer experience. That’s why we’re trusted by leaders across all industries from commercial banks to airlines and beyond.
Alvaria is the leader in contact center infrastructure and workforce optimization software, fostering better connections through better technology.
Jeff transitioned to us from a VC-backed startup, Tenfold, known for integrating contact center technologies, where he catalyzed significant growth and developed a highly sought-after product. Post its acquisition by LivePerson last October, and a smooth transition, Jeff is now geared to contribute to our mission. Before Tenfold, he dedicated a decade at Rackspace, undertaking diverse roles including establishing their first Enterprise sales team, managing International operations from Europe, and serving as interim CEO and President.
Mike boasts a decade of financial leadership within VC-backed and public SaaS firms. Recently, he contributed in varied roles at LivePerson, a digital engagement and conversational AI powerhouse, from M&A integration to bolstering the finance division. Before that, as CFO of Tenfold, a contact center tech integrator, Mike was instrumental in reigniting growth and orchestrating a successful acquisition in 2021. His background also includes risk management in banking, focusing on capital adequacy. Passionate about aligning finance with organizational goals, Mike thrives in developing creative solutions alongside company leaders to meet financial targets.
Frank is a seasoned business executive known for optimizing strategy and organizational models to enable successful turnarounds. With extensive experience in leveraging disruptive technologies and transitioning to SaaS delivery, he's driven notable growth across various sales channels. Frank holds a Bachelor of Electrical Engineering from Manhattan College and an MBA from Hofstra University. Residing in Westchester County, NY with his wife Rosanna and three sons, he enjoys skiing and boating in his downtime.
Jacques Greyling stands as a skilled operations leader, known for achieving key outcomes. He advocates forming strategic alliances with organizational heads to back core business goals. His expertise lies in assembling and nurturing high-performance teams. Passionate about people development and customer service, Jacques thrives in environments where he can "make a difference," always aiming to contribute more value. His top Gallup Strengthsfinder attributes are: Achiever, Learner, Strategic, Individualization, and Significance, showcasing his motivation and strategic mindset.
Darryl Kelly is more than a big picture thinker. With a 15-year journey in the CX domain, he embraces curiosity and challenges the status quo, embodying both scientist and artist roles. Over the years, he's driven disruptive, customer-centric innovations in the Customer and Employee Experience market. From overcoming houselessness in middle school, consulting at Accenture, to ascending to C-suite roles in revenue and strategy, Darryl has tackled complex initiatives, transformed organizations, and boosted both productivity and profits. Residing in Colorado with his family and two loving dogs, he remains a dedicated problem-solver in the CX world.
As a technology leader for 25+ years, Jim is responsible for Architecture, Software Development, and R&D Operations. Jim’s focus is on using his competitive drive to help the Alvaria R&D team meet its maximum potential; resulting in innovative, high quality software and operational excellence. Jim is passionate about a team first, common sense, put yourself in the “Customer’s shoes” approach to solving complex problems.
Gary excels at ecosystem development with a robust record in forging enduring partnership, alliance, and channel sales relations. He's proven in driving profitable growth strategies, notably in cloud partnerships and effective go-to-market models. By promoting engagement and collaboration, Gary fosters a positive sales culture among both internal and external teams. His previous senior roles in top tech firms saw him delivering strong financial outcomes consistently. Currently, he's an executive board member at Channel-Force, enhancing sales through channel innovation, and is recognized as a TrailBlazer by PartnerPath for his inventive partnering approaches.
Global office locations
Atlanta, Georgia, USA - Global HQ
211 Perimeter Center Parkway
Atlanta, GA 30346
Chicago, Illinois, USA
Lombard, IL 60148
Latin America & The Caribbean
Mexico City, Mexico — LATAM HQ
Ave. Río Churubusco 601 Torre M, Piso 9 Oficina 111, Xoco
Ciudad De Mexico
San Juan, Puerto Rico
Metro Office Park, 7 C. 1 Suite 204
San Juan, Guaynabo 00968
São Paulo, Brazil
Av. Paulista, 1374 - Andar 11 - 11B128
Bela Vista, São Paulo SP 01310-100, Brazil
Carrera 9 N°115-06/30
Europe & Africa
London, United Kingdom
Heathrow, Stockley Park, The Square,
6-9 The Square Stockley Park
Uxbridge Middlesex, UB11 1FW UK
1209 Geneva, Switzerland
51103 Cologne Germany
Carrera de San Jerónimo, 15, pl. 2
28014 Madrid, Spain
Claregalway Corporate Park
Claregalway, County Galway H91 TY2R Ireland
18, Rome, Italy, 00187
3065 WB Rotterdam, The Netherlands
Singapore — APAC HQ
Marina Bay Financial Centre Tower 3500012 Marina Boulevard, Level 17Singapore 01898
Makati City, Philippines
6813 Ayala Avenue Corner H.V. Dela Costa, St,
Makati City, Philippines 1209
New Delhi, India
23, Hanuman Rd, Hanuman Road Area
New Delhi, Delhi 110001, India
Level 29, 388 Sukhumvit Road,
Klongtoey Subdistrict, Klongtoey District
Bangkok Thailand 10110
Dalian Software Park,
23 Software Park East Road,
Shahekou District, Dalian, China 116023
North Sydney, New South Wales,
Pasig City, Philippines
Julia Vargas Avenue, Ugong,
Pasig City, Philippines
Hong Kong, China
Wanchai, 040 Hong Kong
Ebisu Minami 1-1-1, Shibuya-ku,
Tokyo 150-0022 Japan
Seoul, South Korea
Seoul 07238 South Korea
No 8 Palace Road, Vasanth Nagar
Bangalore India, 560-052