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About Alvaria

Our full circle contact centre solution.

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Man looking at his laptop with a dog sitting on his lap
32M

facilitated engagements and counting

$300M

on client’s savings since opening shop

40%

average engagement increase after alvaria

Experience how Alvaria can help teams be at their very best

Better engagement, productivity, and so
much more

Request a Demo
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Decades of experience, millions of engagements

With more than 50 years in business, Alvaria came from the merger of two world leaders—Aspect Software and Noble Systems.

Today, Alvaria reflects the combination of a history of pioneering contact centre technology and the innovation of paving a new path in customer experience. That’s why we’re trusted by leaders across all industries from commercial banks to airlines and beyond.

1973
Aspect Communications
Creating the first call centre flight booking ACD.
1989
Noble Systems
Efficient outbound dialling software.
2005 - 2015
WFM, CO/ACD Core Competency
Aspect formed, expands globally with acquisitions of Voxeo, Quilogy, BlueNote, LinguaSys – Aspect Via CEC Released
Growth, Scale, Acquisitions (CCI/Outbound Core Competency)
Built native ACD, Scripting. Multi-Channel, IVR, Open Wave WFM, FidoTrack, Amcat, and Touchstart.
2019
Vector Capital Acquires Aspect
Focused prioritization back to Enterprise roots
2021
Alvaria, Inc is formed
2022
Acquired Cicero
Desktop analytics and robotic process automation.
Abry Partners Announce New Managament Team
Jeff Cotten, CEO, post-merger integration.
2023
GTM Transformation, Multi-Platform Modernisation
Desktop analytics, and robotic process automation.
Security Hardening
Multi-product infrastructure security hardening and modernisation, CISO hired, proactive threat assessments.
Future State: Competency Innovation
Intelligent WFM. AI-enabled agent productivity tools, agent lifecycle, hybrid-engagement management, and proactive conversational engine, highly embeddable/composable, and open.
leadership

Alvaria is the leader in contact center infrastructure and workforce optimization software, fostering better connections through better technology.

Jeff Cotten

Chief Executive Officer

Jeff transitioned to us from a VC-backed startup, Tenfold, known for integrating contact center technologies, where he catalyzed significant growth and developed a highly sought-after product. Post its acquisition by LivePerson last October, and a smooth transition, Jeff is now geared to contribute to our mission. Before Tenfold, he dedicated a decade at Rackspace, undertaking diverse roles including establishing their first Enterprise sales team, managing International operations from Europe, and serving as interim CEO and President.

Michael Gruet

Chief Financial Officer

Mike boasts a decade of financial leadership within VC-backed and public SaaS firms. Recently, he contributed in varied roles at LivePerson, a digital engagement and conversational AI powerhouse, from M&A integration to bolstering the finance division. Before that, as CFO of Tenfold, a contact center tech integrator, Mike was instrumental in reigniting growth and orchestrating a successful acquisition in 2021. His background also includes risk management in banking, focusing on capital adequacy. Passionate about aligning finance with organizational goals, Mike thrives in developing creative solutions alongside company leaders to meet financial targets.

Frank Ciccone

Chief Revenue Officer

Frank is a seasoned business executive known for optimizing strategy and organizational models to enable successful turnarounds. With extensive experience in leveraging disruptive technologies and transitioning to SaaS delivery, he's driven notable growth across various sales channels. Frank holds a Bachelor of Electrical Engineering from Manhattan College and an MBA from Hofstra University. Residing in Westchester County, NY with his wife Rosanna and three sons, he enjoys skiing and boating in his downtime.

Jacques Greyling

Chief Operations Officer

Jacques Greyling stands as a skilled operations leader, known for achieving key outcomes. He advocates forming strategic alliances with organizational heads to back core business goals. His expertise lies in assembling and nurturing high-performance teams. Passionate about people development and customer service, Jacques thrives in environments where he can "make a difference," always aiming to contribute more value. His top Gallup Strengthsfinder attributes are: Achiever, Learner, Strategic, Individualization, and Significance, showcasing his motivation and strategic mindset.

Darryl Kelly

Chief Strategy Officer

Darryl Kelly is more than a big picture thinker. With a 15-year journey in the CX domain, he embraces curiosity and challenges the status quo, embodying both scientist and artist roles. Over the years, he's driven disruptive, customer-centric innovations in the Customer and Employee Experience market. From overcoming houselessness in middle school, consulting at Accenture, to ascending to C-suite roles in revenue and strategy, Darryl has tackled complex initiatives, transformed organizations, and boosted both productivity and profits. Residing in Colorado with his family and two loving dogs, he remains a dedicated problem-solver in the CX world.

Daren Gonzalez

SVP, Global Sales

Jim Pafford

SVP, Research & Development

As a technology leader for 25+ years, Jim is responsible for Architecture, Software Development, and R&D Operations. Jim’s focus is on using his competitive drive to help the Alvaria R&D team meet its maximum potential; resulting in innovative, high quality software and operational excellence. Jim is passionate about a team first, common sense, put yourself in the “Customer’s shoes” approach to solving complex problems.

Gary Levy

SVP, Global Channels & Alliances

Gary excels at ecosystem development with a robust record in forging enduring partnership, alliance, and channel sales relations. He's proven in driving profitable growth strategies, notably in cloud partnerships and effective go-to-market models. By promoting engagement and collaboration, Gary fosters a positive sales culture among both internal and external teams. His previous senior roles in top tech firms saw him delivering strong financial outcomes consistently. Currently, he's an executive board member at Channel-Force, enhancing sales through channel innovation, and is recognized as a TrailBlazer by PartnerPath for his inventive partnering approaches.

Global office locations

North America

Atlanta, Georgia, USA - Global HQ

211 Perimeter Center Parkway
Suite 200
Atlanta, GA 30346

Chicago, Illinois, USA

955 Parkview Boulevard
Lombard, IL 60148

Latin America & The Caribbean

Mexico City, Mexico — LATAM HQ

Ave. Río Churubusco 601 Torre M, Piso 9 Oficina 111, Xoco
Ciudad De Mexico
México, 06600


San Juan, Puerto Rico

Metro Office Park, 7 C. 1 Suite 204
San Juan, Guaynabo 00968
Puerto Rico

São Paulo, Brazil

Av. Paulista, 1374 - Andar 11 - 11B128
Bela Vista, São Paulo SP 01310-100, Brazil

Bogota, Colombia

17th Floor Tierra Firme Tower, Tierra Firme Complex
Carrera 9 N°115-06/30
Bogota, Colombia

Europe & Africa

London, United Kingdom

Heathrow, Stockley Park, The Square,
6-9 The Square Stockley Park
Uxbridge Middlesex, UB11 1FW UK

Geneva, Switzerland

Geneva Balexert Tower, Avenue Louis-Casaï 18
1209 Geneva, Switzerland

Cologne, Germany

6th floor, Erna-Scheffler-Strasse 1a,
51103 Cologne Germany

Madrid, Spain

Palacio de Miraflores
Carrera de San Jerónimo, 15, pl. 2
28014 Madrid, Spain

Claregalway, Ireland

Units 8A & 9,
Claregalway Corporate Park
Claregalway, County Galway H91 TY2R Ireland

Rome, Italy

Piazza del Popolo
18, Rome, Italy, 00187

Rotterdam, Netherlands

Rotterdam The Mark, Fascinatio Boulevard 220
3065 WB Rotterdam, The Netherlands

Asia Pacific

Singapore — APAC HQ

Marina Bay Financial Centre Tower 3500012 Marina Boulevard, Level 17Singapore 01898

Makati City, Philippines

41st Floor, Regus GT Tower International
6813 Ayala Avenue Corner H.V. Dela Costa, St,
Makati City, Philippines 1209

New Delhi, India

23, Hanuman Rd, Hanuman Road Area
Connaught Place
New Delhi, Delhi 110001, India

Bangkok, Thailand

Bangkok Exchange Tower, Unit 2901-2904
Level 29, 388 Sukhumvit Road,
Klongtoey Subdistrict, Klongtoey District
Bangkok Thailand 10110

Dalian, China

15# 602A, 6th Floor, Building 15,
Dalian Software Park,
23 Software Park East Road,
Shahekou District, Dalian, China 116023

Sydney, Australia

Level 16 & 17, 1 Denison Street,
North Sydney, New South Wales,
Australia 2060

Pasig City, Philippines

Unit 405 Ortigas Technopoint Two,
Julia Vargas Avenue, Ugong,
Pasig City, Philippines

Hong Kong, China

35/F Central Plaza, 18 Harbour Road
Wanchai, 040 Hong Kong

Tokyo, Japan

7F & 8F Humax Ebisu Bldg,
Ebisu Minami 1-1-1, Shibuya-ku,
Tokyo 150-0022 Japan

Seoul, South Korea

R545, Kukdong Bldg, 15-1
Gukhoe-daero 70-gil
Yeongdeungpo-gu,
Seoul 07238 South Korea

Bangalore, India

Embassy Star (2nd Floor)
No 8 Palace Road, Vasanth Nagar
Bangalore India, 560-052