Celebrating 50 Years of Contact Center Innovation

Jeff transitioned to us from a VC-backed startup, Tenfold, known for integrating contact center technologies, where he catalyzed significant growth and developed a highly sought-after product. Post its acquisition by LivePerson last October, and a smooth transition, Jeff is now geared to contribute to our mission. Before Tenfold, he dedicated a decade at Rackspace, undertaking diverse roles including establishing their first Enterprise sales team, managing International operations from Europe, and serving as interim CEO and President.

Mike boasts a decade of financial leadership within VC-backed and public SaaS firms. Recently, he contributed in varied roles at LivePerson, a digital engagement and conversational AI powerhouse, from M&A integration to bolstering the finance division. Before that, as CFO of Tenfold, a contact center tech integrator, Mike was instrumental in reigniting growth and orchestrating a successful acquisition in 2021. His background also includes risk management in banking, focusing on capital adequacy. Passionate about aligning finance with organizational goals, Mike thrives in developing creative solutions alongside company leaders to meet financial targets.

Frank is a seasoned business executive known for optimizing strategy and organizational models to enable successful turnarounds. With extensive experience in leveraging disruptive technologies and transitioning to SaaS delivery, he's driven notable growth across various sales channels. Frank holds a Bachelor of Electrical Engineering from Manhattan College and an MBA from Hofstra University. Residing in Westchester County, NY with his wife Rosanna and three sons, he enjoys skiing and boating in his downtime.

Jacques Greyling stands as a skilled operations leader, known for achieving key outcomes. He advocates forming strategic alliances with organizational heads to back core business goals. His expertise lies in assembling and nurturing high-performance teams. Passionate about people development and customer service, Jacques thrives in environments where he can "make a difference," always aiming to contribute more value. His top Gallup Strengthsfinder attributes are: Achiever, Learner, Strategic, Individualization, and Significance, showcasing his motivation and strategic mindset.

Darryl Kelly is more than a big picture thinker. With a 15-year journey in the CX domain, he embraces curiosity and challenges the status quo, embodying both scientist and artist roles. Over the years, he's driven disruptive, customer-centric innovations in the Customer and Employee Experience market. From overcoming houselessness in middle school, consulting at Accenture, to ascending to C-suite roles in revenue and strategy, Darryl has tackled complex initiatives, transformed organizations, and boosted both productivity and profits. Residing in Colorado with his family and two loving dogs, he remains a dedicated problem-solver in the CX world.

As a technology leader for 25+ years, Jim is responsible for Architecture, Software Development, and R&D Operations. Jim’s focus is on using his competitive drive to help the Alvaria R&D team meet its maximum potential; resulting in innovative, high quality software and operational excellence. Jim is passionate about a team first, common sense, put yourself in the “Customer’s shoes” approach to solving complex problems.

Gary excels at ecosystem development with a robust record in forging enduring partnership, alliance, and channel sales relations. He's proven in driving profitable growth strategies, notably in cloud partnerships and effective go-to-market models. By promoting engagement and collaboration, Gary fosters a positive sales culture among both internal and external teams. His previous senior roles in top tech firms saw him delivering strong financial outcomes consistently. Currently, he's an executive board member at Channel-Force, enhancing sales through channel innovation, and is recognized as a TrailBlazer by PartnerPath for his inventive partnering approaches.