The Future Contact Center is Here

Powered by the Alvaria Intelligence Platform™


Outbound and Orchestration Services via Partner Ecosystem

Best-of-breed compliance, campaign management, and dialer solutions, along with AI enablement services, to extend the capabilities of the world's leading CCaaS organizations.


Full-Stack Contact Center Solutions

Alvaria provides a robust, end-to-end contact center platform designed to meet the most demanding enterprise requirements.

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Reach Out Right

Reach out with the right integrations to your existing tools and infrastructure

Reach Out Right

Reach out to the right customers at the right time

Reach Out Right

Reach out through the right channel

Reach Out Right

Reach out with the right adherence to TCPA and other regulations

Reach Out Right

Reach out with the right automations

Reach Out Right

Reach out with the right security posture

Reach Out Right

Reach out with the right data access

Reach Out Right

Reach out with the right AI tools

Decades of Doing It Right

Built on trust, collaboration and industry firsts

50+ years

First Automatic Call Distribution System

1973

First Auto Dialer

1981

First Best-of-Breed Enterprise Cloud Contact Center

2016

Multichannel Campaigns | Self-Service IVR & Low Code Apps

2018

Alvaria Intelligence Platform

Today

Trusted by Industry Leaders

Right Customers, Real Results

Delivering the broadest volume of complex capabilities to highly compliant enterprises across the globe.

Premier National Banking Organization

Problem

Provide call recording on inbound and outbound calls for QA and dispute resolution.

Solution

Provide call recording on inbound and outbound calls for QA and dispute resolution.

Results

Management features allow the Bank to exclude line-side recording in states with dual consent laws on outbound calls, while retaining the agent-side for training purposes. Recordings are sorted by category for quick retrieval and playback and can be played for attorneys in resolving consumer disputes.

Financial Services & Mortgage Lending

Problem

Increase the flexibility to create new scripts and provide access to customer information.

Solution

An easy-to-use graphical application builder for managing campaigns.

Results

The bank can customize campaigns and scripts for different needs. User-friendly tools have reduced time to build campaigns from over 1 hour to only 10 minutes.

Government Collections Unit

Problem

Increase list penetration without hiring more staff and generate improved results from outbound campaigns.

Solution

Predictive Analytics solution, featuring contact targeting and campaign management tools.

Results

85% increase in outbound calls and 61% lift in RPCs.

Leading Telecommunications Provider

Problem

Improve staff productivity in the blended call center and increase right party contacts (RPCs).

Solution

Deployed a best time to contact solution along with advanced campaign management to enhance its call targeting and optimized outbound schedule.

Results

RPCs were boosted by 15% to 30% and agent efficiency improved by more than 8%.

Multi-Site Healthcare Patient Services Agency

Problem

Build relationships between healthcare patients and collectors to improve payments.

Solution

A blended solution with Account Ownership features.

Results

Collectors can manage their accounts to build customer relationships and to improve customer satisfaction. The collectors enjoy using the system; it lets them do what they do best - finding solutions for patients and clients.

Right Direction

“Once we started using the Alvaria CX predictive dialer, it helped improve agent productivity by more than 50%.” – JMT

>50% Productivity Improvement
>50% Productivity Improvement
>50% Productivity Improvement
>50% Productivity Improvement