Case studies
RCN Case Study
Discover how RCN improved agent performance, enhanced customer experiences, and achieved remarkable gains in customer satisfaction through advanced analytics and quality monitoring.
Enhancing Quality & ROI Case Study
Discover how a Detroit-based customer engagement solution provider transformed their quality measurements from dull to thrilling with Alvaria Motivate and speech analytics.
Resolutte Partner Success Case
Discover the partnership that enhances customer experiences worldwide.
Whakarongorau Aotearoa Case Study (sponsored by Call Design)
Learn how Alvaria's workforce planning solution transformed Whakarongorau Aotearoa's operations, improving efficiency during critical events like the Christchurch Mosque Shootings and the COVID-19 pandemic.
Car Company Case study
Discover how an automotive online retailer transformed their workforce management with Alvaria Workforce and Alvaria Performance. Gain insights into their journey, improved scheduling, and proactive coaching methods for enhanced agent performance.
JMT Case Study
See how JMT Network Services transformed debt collection operations with Alvaria's predictive dialing solution, reducing costs by 11% per agent and improving agent productivity by more than 50%.
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