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case studies

Success stories

See how our tools have helped organizations engage, manage, and optimize their operation.

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State Collection Service Inc. Case Study

Discover how a State collection Service partnered with Alvaria to utilize their employee engagement and motivation platform, garnering a significant increase in immediate pays for state collection.

State Collection Service Inc. Case Study
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Case studies

Resolutte Partner Success Case

Discover the partnership that enhances customer experiences worldwide.

Resolutte Partner Success Case
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Whakarongorau Aotearoa Case Study (sponsored by Call Design)

Learn how Alvaria's workforce planning solution transformed Whakarongorau Aotearoa's operations, improving efficiency during critical events like the Christchurch Mosque Shootings and the COVID-19 pandemic.

Whakarongorau Aotearoa Case Study (sponsored by Call Design)
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BAC Credomatic Case Study

Discover how BAC Credomatic leveraged Alvaria Solutions, including Alvaria CXP and Alvaria Cloud Workforce, along with Aspect Unified IP, to enhance customer experiences and boost efficiency through automation.

BAC Credomatic Case Study
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Sekure Merchant Solutions Case Study

Discover how Sekure Merchant Solutions harnessed the power of game mechanics with Alvaria Workforce Engagement Management to revolutionize their call center operations.

Sekure Merchant Solutions Case Study
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Asurion Case Study

Discover how Asurion's innovative use of Alvaria Inform and Alvaria Workforce Mobile technology solutions transformed their contact center operations, boosting agent engagement, reducing absenteeism, and improving customer service.

Asurion Case Study
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Hoist Finance Case Study

Discover how Hoist Finance partnered with Alvaria to revolutionize their contact center, increasing agent productivity and customer engagement – including a 45% increase in outbound calls and a 2.5-fold rise in payment promises.

Hoist Finance Case Study
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