With mobile, the company saw an increased satisfaction, lower absenteeism, increased OT and VTO fill rates, reduced admin workload, and the ability to quickly communicate to employees during emergencies.
Evolve from a more reactive coaching methodology to a proactive one by seeing important KPIs across the team.
Schedule adherence improve to 90 percent, saving millions and increasing job satisfaction overall.
Foster growth for your staff to be better than ever
Help your team achieve their goals and yours with training, growth and development opportunities, and rewards programs that keep them wanting more.
Help your teams bring their A game
Invested staff translates to tip top culture, operations, and results. Open channels for communication, collaboration, and feedback will encourage your team to take their performance to the next level.
Give performance a boost with incentivized success
Empower your teams to make the most of customer engagement. Performance incentives, transparency, and leaderboards are built into our platform, so your agents can make great calls.
What specific productivity metrics does your workforce engagement software track and analyze?
Our software tracks and analyzes all data for all people at all times providing insights into contact center engagement. Performance benchmarks are part of this data collection that occurs in real-time and is always on.
What is the business justification for gamification tools in workforce engagement software?
Gamification's efficacy is scientifically proven. Game mechanics and game play stimulate the release of four neurotransmitters – dopamine, serotonin, endorphins and oxytocin. Each one, alone, has a positive effect on employee performance. When they are all firing at the same time, they reinforce positive behavior and regulate one’s ability to learn. They also create a sense of autonomy and competence, and induce feelings of belonging and connection.
Does your software support users outside the traditional contact center agent and supervisor?
The workforce engagement software’s core forecasting, scheduling and tracking capabilities allow organizations to accurately project future staffing requirements, create efficient single and multi-skill staffing plans, evaluate schedule efficiency, monitor staff performance and adjust resources to meet changing demand in real-time. Using this module, along with powerful work assignment features, workforce analysts can get the most from their total workforce.
What feature do Alvaria customers say they can't live without?
Customers love the 'What If' analysis in Alvaria's WEM. This feature makes it easy for planners to test multiple demand and staffing models and plan for unexpected events such as staff absences, the effect of holidays or weather or other seasonal factors. Customers can create multiple scenarios leveraging historical demand and staff patterns with the ability to adjust and include custom data. It provides confidence that staffing adjustments will have the right business impact.