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Compliant outbound

Protect their data and your reputation

Meeting regulations and protecting customer data are central to the customer experience with our outbound contact center software.

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Real Outcomes

"Once we started using the Alvaria predictive dialer, it helped improve agent productivity more than 50%."

JMT

Bottom line, JMT saw an 11% cost reduction per agent with the Alvaria predictive dialing solution replacing manual dialing.

"The city’s Automatic Call Distributor and Interactive Voice Response solution needed to be upgraded and the opportunity to standardize on one communications platform allowed for more streamlined support and reduced maintenance costs."

City of Mesa, Arizona

The solution resulted in 40% reduction in cost and a single vendor contact for support.

"We’re doing work around the patient experience that has never been done before. Alvaria partnered with us to deploy the right strategy and the right technology for our organization."

Valley Medical Center

Optimize call handling, reduce table time loss and update Epic dynamically.

Maintain compliance in complicated landscapes

Take the headache out of compliance with features, reports, and tools that help you juggle regulation changes across countries, time zones, industries, and more.

Maximize impact with meaningful metrics

Make monitoring and reporting outbound efforts part of your everyday, improving the success of your interactions, automating processes, and optimizing contact strategies, all with compliance top of mind.

Keep data safe and prioritize privacy

Protect sensitive customer data in every outbound interaction, even in rapidly changing legal environments and complex settings.

Resources

Case Study

BAC Credomatic Case Study

BAC Credomatic Case Study
blog post

Debt Collection and the New CFPB Regulations: Fiat Lux

Debt Collection and the New CFPB Regulations: Fiat Lux

FAQ

What is the cost of non-compliant outreach?

The cost of non-compliance in outbound communications can vary widely depending on factors such as the industry, region, nature of the violation, regulatory framework, and the number of affected customers. An outbound contact center in non-compliance can lead to fines, legal actions, reputational damage, and loss of customer trust. These costs can potentially run into millions or even billions of dollars for large-scale violations. Alvaria helps keep companies compliant.

Can your outreach solution coordinate compliant outreach across multiple business groups and systems?

Yes, the compliance hub features within the Alvaria Proactive Outreach Base Package centralize all attempts to contact and will prioritize and force compliance based on the unique customer rules.

How does your solution manage and document customer consent for outbound communications?

Alvaria proactive outreach allows agents to flag records for consent. This can be done using a single field or multiple fields depending on the complexity needed.

What sort of compliance tracking is available for email outreach?

Alvaria customers can restrict email attempts based on configured email time zone settings. Additionally, managers can set list, postal and time zone parameters to provide the same great proactive customer connections across channels.

Can you provide documentation that demonstrates your solution's compliance with PCI regulations?

Yes, we are PCI DSS v3.2.1 certified and happy to share our attestation letter once you are engaged with our team.

See it for yourself

Set up time to experience how Alvaria can help your team be at its very best.

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