Bottom line, JMT saw an 11% cost reduction per agent with the Alvaria predictive dialing solution replacing manual dialing.
The solution resulted in 40% reduction in cost and a single vendor contact for support.
Optimize call handling, reduce table time loss and update Epic dynamically.
Maintain compliance in complicated landscapes
Take the headache out of compliance with features, reports, and tools that help you juggle regulation changes across countries, time zones, industries, and more.
Maximize impact with meaningful metrics
Make monitoring and reporting outbound efforts part of your everyday, improving the success of your interactions, automating processes, and optimizing contact strategies, all with compliance top of mind.
Keep data safe and prioritize privacy
Protect sensitive customer data in every outbound interaction, even in rapidly changing legal environments and complex settings.
What is the cost of non-compliant outreach?
The cost of non-compliance in outbound communications can vary widely depending on factors such as the industry, region, nature of the violation, regulatory framework, and the number of affected customers. An outbound contact center in non-compliance can lead to fines, legal actions, reputational damage, and loss of customer trust. These costs can potentially run into millions or even billions of dollars for large-scale violations. Alvaria helps keep companies compliant.
Can your outreach solution coordinate compliant outreach across multiple business groups and systems?
Yes, the compliance hub features within the Alvaria Proactive Outreach Base Package centralize all attempts to contact and will prioritize and force compliance based on the unique customer rules.
How does your solution manage and document customer consent for outbound communications?
Alvaria proactive outreach allows agents to flag records for consent. This can be done using a single field or multiple fields depending on the complexity needed.
What sort of compliance tracking is available for email outreach?
Alvaria customers can restrict email attempts based on configured email time zone settings. Additionally, managers can set list, postal and time zone parameters to provide the same great proactive customer connections across channels.
Can you provide documentation that demonstrates your solution's compliance with PCI regulations?
Yes, we are PCI DSS v3.2.1 certified and happy to share our attestation letter once you are engaged with our team.