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Introducing Alvaria Horizons: Our Innovation Lab
Our Solutions

Raise your operational bar

We’ve created tools that power your team’s potential and support the impact they can have. Our products are designed to create better experiences for all sides of the conversation so your business can grow.

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Transforming how people interact with companies

Empower your contact center teams and optimize workforce engagement while enhancing customer interactions. We go beyond inbound and outbound to create a comprehensive software-driven system that makes the people behind your business shine brighter and your customers more loyal.

Helping companies show customers their best side, and work smarter with future-forward tools

Proactively engage customers

Make better, more impactful connections, seeing an increase in retention almost immediately.

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Proactive Outreach

Understand & optimize operations

Maximize operational efficiency and make informed decisions.

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Metrics & Insights

Empower smarter teams

Motivate your employees to create an optimal working environment, establishing contact center efficiency.

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Workforce Optimization

Automate & increase productivity

Solve problems and make changes quicker than ever before.

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Intelligence & Assistance

Confident compliant outbound

Build customer trust easily, operating compliantly, with confidence.

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Compliant Outbound

Seamless inbound integration

Get the best of both worlds with integrations that seamlessly crossover with your CX platforms.

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Fully-Integrated Inbound

Smarter planning & future-proof scheduling

We give teams flexibility so their performance is at its best and the customer's experience is even better.

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Scheduling & Forecasting

We provide contact center solutions across many industries

While day-to-day proactive customer experience can often look similar in various industries, we understand that business objectives vary. Our solutions are flexible to meet the range of needs across a spectrum of industries.

Industries we serve

Airlines

Airlines

Automotive

Automotive

Healthcare

Healthcare

Retail

Retail

Insurance

Insurance

Utilities

Utilities

Telecommunications

Telecommunications

Manufacturing

Manufacturing

Banking & Finance

Banking & Finance

Collections

Collections

Echte Ergebnisse

"Alvaria Workforce and Alvaria Performance, working in tandem, have helped us become more accurate and efficient, providing a better experience for our employees and improving their overall adherence."

Car Company

Evolve from a more reactive coaching methodology to a proactive one by seeing important KPIs across the team.

"The result is better agent engagement, higher morale and lower turnover."

Asurion

With mobile, the company saw an increased satisfaction, lower absenteeism, increased OT and VTO fill rates, reduced admin workload, and the ability to quickly communicate to employees during emergencies.

"Der automatische Anrufverteiler und die interaktive Sprachantwortlösung der Stadt mussten aktualisiert werden, und die Möglichkeit, sich auf eine Kommunikationsplattform zu standardisieren, ermöglichte einen optimierten Support und geringere Wartungskosten."

City of Mesa, Arizona

Die Lösung führte zu einer Senkung der Kosten um 40% und einem einzigen Ansprechpartner für den Support.

FAQ

What telco options are available?

A client dealing with a Telco while using a cloud platform is contradictory to the reason to move to the cloud in the first place. As organizations focus on providing better contact center engagement the need for best-in-class cloud solutions grows. Our cloud platform is ideally suited to use the telephony services provided by Alvaria, however, we do allow for the customer to "bring their own" carrier service as an option. Our rates are very competitive. Alvaria also maintains status as an independent RespOrg (an FCC designation short for "Responsible Organization"), which means Alvaria is entirely carrier agnostic and avoids single point of failure issues.

What are the system requirements for the Alvaria Cloud WEM and Proactive Outreach Base packages?

System: Windows 7, Windows 8.1, Windows 10 | Browser: Internet Explorer 11, Edge, Chrome, Firefox, Safari 8 | Remote Desktop Services

What is your service level agreement for the cloud platform's uptime?

Alvaria Cloud delivers a 99.999% availability of the system with service credits delivered if this is not met.

How does Alvaria notify customers about new releases, bug fixes and scheduled maintenance?

Alvaria continuously manages and enhances the its cloud and hosted platforms through ongoing maintenance, and keeping customers in the loop is top of mind. All maintenance is performed during scheduled maintenance windows and notification of scheduled maintenance or unscheduled events will be communicated in the main and regional Cloud Platform Notices (CPN) groups of the Alvaria Community.

Information about new releases, features, fixes, and more will be made available in a Product Release Note in the Alvaria Documentation Library and significant advancements will be highlighted in the Alvaria Customer Newsletter and in customer updates and briefings.

Experience how Alvaria can help teams be at their very best

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