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Stephen Loynd, TrendzOwl founder and principal, frames the market issues and methods for achieving “compliant by design” outbound in light of the new CFPB Debt Collections Practices Guidelines

Adhering to the new Consumer Financial Protection Bureau (CFPB) debt collection practices guidelines will require outbound solutions designed around flexible configuration capabilities that reduce costs while balancing productivity with compliance.


  • Key elements of the November 2021 CFPB rule changes
  • Important takeaways regarding evolving channel preference
  • Methods for balancing compliance with agent productivity
  • Ideas for contact center processes and procedures that are "compliant by design"

Read Stephen’s new report, New Rule Ready: Outbound Technology Solutions in an Era of Techno Consumerism, and don’t miss the on-demand recording of the live discussion between Stephen and Michael Kropidlowski of Alvaria regarding the business challenges and paths forward.



Stephen Loynd
Founder & Principal Analyst, TrendzOwl
Stephen Loynd has spent his career observing the information and communications revolution spreading across the planet. Before launching TrendzOwl in September, 2019, he spent over seven years on the Digital Transformation team at Frost & Sullivan, where he was an analyst and featured speaker. He also spent close to seven years as an analyst at IDC, providing expertise on BPO industry trends and opportunities worldwide.

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