Transforming how people interact with companies
Empower your contact center teams and optimize workforce engagement while enhancing customer interactions. We go beyond inbound and outbound to create a comprehensive software-driven system that makes the people behind your business shine brighter and your customers more loyal.
Helping companies show customers their best side, and work smarter with future-forward tools
We provide contact center solutions across many industries
While day-to-day proactive customer experience can often look similar in various industries, we understand that business objectives vary. Our solutions are flexible to meet the range of needs across a spectrum of industries.
What telco options are available?
A client dealing with a Telco while using a cloud platform is contradictory to the reason to move to the cloud in the first place. As organizations focus on providing better contact center engagement the need for best-in-class cloud solutions grows. Our cloud platform is ideally suited to use the telephony services provided by Alvaria, however, we do allow for the customer to "bring their own" carrier service as an option. Our rates are very competitive. Alvaria also maintains status as an independent RespOrg (an FCC designation short for "Responsible Organization"), which means Alvaria is entirely carrier agnostic and avoids single point of failure issues.
What is your service level agreement for the cloud platform's uptime?
Alvaria Cloud delivers a 99.999% availability of the system with service credits delivered if this is not met.
What are the system requirements for the Alvaria Cloud WEM and Proactive Outreach Base packages?
System: Windows 7, Windows 8.1, Windows 10 | Browser: Internet Explorer 11, Edge, Chrome, Firefox, Safari 8 | Remote Desktop Services
How does Alvaria notify customers about new releases, bug fixes and scheduled maintenance?
Alvaria continuously manages and enhances the its cloud and hosted platforms through ongoing maintenance, and keeping customers in the loop is top of mind. All maintenance is performed during scheduled maintenance windows and notification of scheduled maintenance or unscheduled events will be communicated in the main and regional Cloud Platform Notices (CPN) groups of the Alvaria Community.
Information about new releases, features, fixes, and more will be made available in a Product Release Note in the Alvaria Documentation Library and significant advancements will be highlighted in the Alvaria Customer Newsletter and in customer updates and briefings.