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Delivery Platform

Our platform on your terms

We’re all about making life easier, and more efficient, which is why we built a platform with advanced automation, airtight security, and plenty of adaptability.

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A platform that works where you do

We know each contact center’s needs are different, so we designed our entire platform to handle cloud-based and on-premise workflows, or a combination of both.

In the cloud

Everything you love about about Alvaria, anywhere in the world. Get the full stack of solutions with none of the overhead.

On-premises

Have a centralized, on-premise team? Our software and your hardware will have engagement way up. Even if you decide to move, we migrate where you do, cloud or otherwise.

Hybrid

When we say we’re flexible, we mean it. Get every benefit of Alvaria, in office, out of office, anywhere, anytime.

New age solutions for age-old problems

Give your team the tools they need to connect better with customers, efficiently handle tasks, and outperform expectations, all with our automation and analytics.

Automated process

Get more done in less time with automated tasks. From writing and extracting data, to eliminating custom scripts, let us handle the minutia so you can tackle more important things.

Interaction analysis

Our predictive algorithms, text analytics, and continuous speech recognition mean you can make the best strategic decisions for improving performance and efficiency.

Desktop Analytics

Our sensors collect and process data at a deeper, more reliable level. Wave goodbye to surface level recording and screen scraping, and say hello to detailed analytics for better productivity.

Take a deeper dive

Case Study

British Gas Services case study

British Gas Services case study
blog post

Introducing Alvaria Horizons, our innovation lab dedicated to building a brighter future of work

Introducing Alvaria Horizons, our innovation lab dedicated to building a brighter future of work