Positively Impact Agent Engagement While Minimizing Operational Costs.Request a Demo
71% of all employees are not engaged while at work and the average call center has a 26% attrition rate. You can turn these numbers around with engaging contests, recognition and rewards.
In less than a minute, create agent vs. agent, team vs. team or team vs. center competitions.
With regular coaching, positive reinforcement, direct feedback, and targeted rewards you can drastically improve engagement, performance, and retention.
Design more engaging training programs and activities to improve motivation and retention.
Through My Goals, organizations can focus agents on outcomes that matter most to your call center, even when they change frequently.
Increase motivation by recognizing employee achievements and status through our publicly displayed Leaderboard.
Leverage peer-to-peer or supervisor-to-agent collaboration to fluidly share best practices among the community.
With an integrated points system, agents can cash in and redeem gift cards and other rewards set by the organization from anywhere, anytime.
Architecture built with enterprises in mind to integrate with existing WFM and LMS solutions.
Available on-premise and as an Alvaria Cloud based service. Integrates seamlessly with our contact center and WEM solutions.
Tiered, 365-day follow the sun customer support team and service infrastructure to ensure you get the service you need, when you need it.
Expand your gamification scorecards into leaderboards to illustrate stack ranking, driving self-education through autonomy.
“So far we have been very impressed with the results of Alvaria Motivate and both consultants and managers love using it. The business is delighted with the uplift in 6% of sales per hour and the system has already paid for itself after just a few months.