Outbound Overview

RESULTADOS REALES

"Alvaria ha sido un proveedor de soluciones innovadoras y de confianza durante mucho tiempo, y lo que esperamos de ellos en las instalaciones también es válido para su oferta en la nube, con todas las ventajas adicionales de una oferta hecha a medida para la nube."

Hoist

Aumento de 2,5 veces en las promesas de pago

"Era necesario actualizar la solución de distribución automática de llamadas y respuesta de voz interactiva de la ciudad, y la oportunidad de estandarizar en una sola plataforma de comunicaciones permitió un soporte más ágil y una reducción de los costos de mantenimiento."

City of Mesa, Arizona

La solución se tradujo en una reducción del 40% en los costes y en un único contacto con un proveedor para obtener asistencia.

"Once we started using the Alvaria predictive dialer, it helped improve agent productivity more than 50%."

JMT

Bottom line, JMT saw an 11% cost reduction per agent with the Alvaria predictive dialing solution replacing manual dialing.

When you help the people behind your business shine brighter, customers notice.

Proactive CUSTOMER EXPERIENCE

Keep in touch with your customers

Our software takes the headache out of scheduling by accounting for volume, patterns, and your team’s needs and preferences. Preview schedules at a daily, weekly, and monthly level, evaluate staffing scenarios, and determine the best way forward all within a drag-and -drop interface.

compliant outbound

Helping you play by the rules of outreach

We’ve made it easy to comply with industry regulations, giving you every tool you need to stay within legal guidelines. Time zone controls, real-time screening, consent management, and more all at your fingertips.

Better engagement, productivity, and so much more

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FAQ

What is the cost of non-compliant outreach?

The cost of non-compliance in outbound communications can vary widely depending on factors such as the industry, region, nature of the violation, regulatory framework, and the number of affected customers. An outbound contact center in non-compliance can lead to fines, legal actions, reputational damage, and loss of customer trust. These costs can potentially run into millions or even billions of dollars for large-scale violations. Alvaria helps keep companies compliant.

Can your outreach solution coordinate compliant outreach across multiple business groups and systems?

Yes, the compliance hub features within the Alvaria Proactive Outreach Base Package centralize all attempts to contact and will prioritize and force compliance based on the unique customer rules.

How does your solution manage and document customer consent for outbound communications?

Alvaria proactive outreach allows agents to flag records for consent. This can be done using a single field or multiple fields depending on the complexity needed.

What sort of compliance tracking is available for email outreach?

Alvaria customers can restrict email attempts based on configured email time zone settings. Additionally, managers can set list, postal and time zone parameters to provide the same great proactive customer connections across channels.

Can you provide documentation that demonstrates your solution's compliance with PCI regulations?

Yes, we are PCI DSS v3.2.1 certified and happy to share our attestation letter once you are engaged with our team.