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Industries

Manufacturing

Manufacturing has a lot of moving parts. Alvaria’s contact centre solutions help you keep it organised so your team can provide better experiences for your customers.

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Benefits

Keep customers informed

Deliver timely and relevant order status and shipping information so customers are in the know along the way.

Set agents up for success

Give your agents everything they need to thrive with better workflows, performance monitoring, customer callbacks, and automated reports.

Cross-channel experience

Provide a consistent experience with every customer on any channel.

Natural language intelligence

Leverage best-in-class chatbots, virtual assistance, voicebots and other self-service options.

Make it mobile

Give agents access to key information anywhere, anytime.

24/7 customer self-service

Meet customers when they need you with automated messaging and self-service tools.

Motivate your teams

Motivate and engage your teams through leaderboards and friendly competition.

Troubleshoot quickly

Immediately dispatch live operated response teams when critical equipment and systems send alerts.

Experience how Alvaria can help teams be at their very best

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