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Contact Centre Infrastructure (cci)

Build effective support teams

Puts the power in the hands of agents and managers, allowing them to schedule easier, interact better, and improve their bottom line with our robust portfolio of enterprise contact center functionality to support very large, complex and highly regulated environments

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One platform to handle it all

We know each organisation has a unique operation and customer journey. That’s why we built our CCI platform to walk in your shoes with whatever technology requirements and workflows you bring to the table.

From managing your team to customer interactions, with Alvaria you can expect impactful contact centre workforce optimisation and effective customer experience, all with an open interface for any enterprise integration needed.

Core Telephony Infrastructure
Multi Channel Contact Management & Routing
Workforce Optimization
Knowledge, Analytics and Automation

Better engagement, productivity, and so
much more

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