Outbound Overview

Resultados reais

"O distribuidor automático de chamadas e a solução de resposta de voz interativa da cidade precisavam ser atualizados e a oportunidade de padronizar em uma plataforma de comunicação permitiu um suporte mais simplificado e custos de manutenção reduzidos."

City of Mesa, Arizona

A solução resultou em 40% de redução no custo e em um único contato com o fornecedor para obter suporte.

"A Alvaria é uma fornecedora de soluções confiáveis e inovadoras há muito tempo e o que esperamos delas localmente também se aplica à sua oferta de nuvem — com todas as vantagens adicionais de uma oferta feita sob medida para a nuvem."

Hoist

Aumento de 2,5 vezes nas promessas de pagamento

"Quando começamos a usar o discador preditivo Alvaria, ele ajudou a melhorar a produtividade dos agentes em mais de 50%."

JMT

Resumindo, a JMT viu uma redução de custo de 11% por agente com a solução de discagem preditiva Alvaria substituindo a discagem manual.

When you help the people behind your business shine brighter, customers notice.

Proactive CUSTOMER EXPERIENCE

Keep in touch with your customers

Our software takes the headache out of scheduling by accounting for volume, patterns, and your team’s needs and preferences. Preview schedules at a daily, weekly, and monthly level, evaluate staffing scenarios, and determine the best way forward all within a drag-and -drop interface.

compliant outbound

Helping you play by the rules of outreach

We’ve made it easy to comply with industry regulations, giving you every tool you need to stay within legal guidelines. Time zone controls, real-time screening, consent management, and more all at your fingertips.

Better engagement, productivity, and so much more

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FAQ

What is the cost of non-compliant outreach?

The cost of non-compliance in outbound communications can vary widely depending on factors such as the industry, region, nature of the violation, regulatory framework, and the number of affected customers. An outbound contact center in non-compliance can lead to fines, legal actions, reputational damage, and loss of customer trust. These costs can potentially run into millions or even billions of dollars for large-scale violations. Alvaria helps keep companies compliant.

Can your outreach solution coordinate compliant outreach across multiple business groups and systems?

Yes, the compliance hub features within the Alvaria Proactive Outreach Base Package centralize all attempts to contact and will prioritize and force compliance based on the unique customer rules.

How does your solution manage and document customer consent for outbound communications?

Alvaria proactive outreach allows agents to flag records for consent. This can be done using a single field or multiple fields depending on the complexity needed.

What sort of compliance tracking is available for email outreach?

Alvaria customers can restrict email attempts based on configured email time zone settings. Additionally, managers can set list, postal and time zone parameters to provide the same great proactive customer connections across channels.

Can you provide documentation that demonstrates your solution's compliance with PCI regulations?

Yes, we are PCI DSS v3.2.1 certified and happy to share our attestation letter once you are engaged with our team.