Utilities Solutions

Customers expect utility companies to provide excellent customer care — with minimal interruptions. The customer experience is a key differentiator for utility companies. Self-service solutions are cost-effective and reliable, as they provide intelligent virtual assistants. They also enable 24/7 service for reporting outages, starting and stopping service, and helping customers without overwhelming live agents — across any channel.

A Solution for All Your Contact Center Challenges

Customers expect reliable, real-time communications. “Always on” and “always on call” are one and the same, so it’s important to stay ahead and anticipate your customers’ needs.

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Enhance Efficiency with Self-Service

With Alvaria CX Suite - Automated Agent, tasks that don't require an agent (such as account change notifications, order verification, service events and deliveries) can be automated for faster service. Self-service menus allow for automated payments, return calls for more information and upgrading/changing orders.

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Create a Unified, Omnichannel Operation

With Alvaria omnichannel solutions, optimize agent activity by handling inbound and outbound voice and non-voice contacts at the same time and dynamically adjusting to fluctuating call volumes. Database integration ensures that customer records are up-to-the-second accurate.

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Maximize Performance

Alvaria Workforce provides a comprehensive management suite which allows users to build scripts, control center resources, monitor real-time performance and create custom reports, without requiring high-level IT experts.

Contact Alvaria Today

Learn more about how Alvaria can help you create lifetime loyalty through superior customer experiences. Let's talk!