Case studies
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British Gas Services case study
Discover how British Gas Services transformed contact center operations and achieved remarkable success. Learn about their journey from resource planning challenges to substantial cost savings, improved employee empowerment, and enhanced customer service.
BAC Credomatic Case Study
Discover how BAC Credomatic leveraged Alvaria Solutions, including Alvaria CXP and Alvaria Cloud Workforce, along with Aspect Unified IP, to enhance customer experiences and boost efficiency through automation.
Valley Medical Center Case Study
Valley Medical Center in Renton, Washington, enhances patient care with Alvaria's integrated communication technology. Learn how this improves the patient experience, streamlines operations, and boosts patient engagement across various departments.
BC Services Case Study
Discover how BC Services, a prominent accounts receivable management company, transformed its call center operations using innovative game mechanics. Learn how competitions, rewards, and coaching strategies implemented through Alvaria Motivate led to a 6% increase in calls handled per agent per hour within just one week.
Sekure Merchant Solutions Case Study
Discover how Sekure Merchant Solutions harnessed the power of game mechanics with Alvaria Workforce Engagement Management to revolutionize their call center operations.
National Rural Telecommunications Cooperative (NRTC) Case Study
Discover how the National Rural Telecommunications Cooperative transformed their workforce management with Alvaria Workforce, reducing manual tasks, improving scheduling, and saving over 100 hours annually.
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