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case studies

Success stories

See how our tools have helped organizations engage, manage, and optimize their operation.

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State Collection Service Inc. Case Study

Discover how a State collection Service partnered with Alvaria to utilize their employee engagement and motivation platform, garnering a significant increase in immediate pays for state collection.

State Collection Service Inc. Case Study
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Case studies

BAC Credomatic Case Study

Discover how BAC Credomatic leveraged Alvaria Solutions, including Alvaria CXP and Alvaria Cloud Workforce, along with Aspect Unified IP, to enhance customer experiences and boost efficiency through automation.

BAC Credomatic Case Study
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Sekure Merchant Solutions Case Study

Discover how Sekure Merchant Solutions harnessed the power of game mechanics with Alvaria Workforce Engagement Management to revolutionize their call center operations.

Sekure Merchant Solutions Case Study
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National Rural Telecommunications Cooperative (NRTC) Case Study

Discover how the National Rural Telecommunications Cooperative transformed their workforce management with Alvaria Workforce, reducing manual tasks, improving scheduling, and saving over 100 hours annually.

National Rural Telecommunications Cooperative (NRTC) Case Study
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Simply Business Case Study

Discover how Simply Business transformed its contact center with Alvaria Motivate's gamification solution. Boosting agent engagement and sales performance, this success story showcases a 6% uplift in sales per hour and enhanced coaching consistency.

Simply Business Case Study
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The General Case Study

Discover how The General, an auto insurance provider, transformed customer interactions with Alvaria's CXP, achieving higher IVR containment rates, cost savings, and improved customer satisfaction..

The General Case Study
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ARA Diagnostic Imaging Case Study

ARA Diagnostic Imaging partnered with Alvaria to revolutionize agent performance, reduce absenteeism, and increase productivity. Discover how this dynamic solution led to a 33% decrease in after-call work, 25% shorter customer hold times.

ARA Diagnostic Imaging Case Study
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