We couldn’t be more honored to be recognised this year by the team at Frost & Sullivan. Last night at the Best Practices Awards Gala in Orlando, Florida, we found ourselves in good company, surrounded by many talented and interesting attendees. What a great way to kick off the final few weeks of the year!
It was clear to see that the programmes selected by Frost & Sullivan were designed with great care to inspire the best possible customer experiences. Alvaria won the Customer Value Leadership Award for Outbound Campaign Management; other award recipients received accolades for the next generation of 911 services, advances in remote healthcare and sustainability in water technology, just to name a few.
This past year Frost & Sullivan analysts compared each of us to our market competition and measured our performance through in-depth interviews, analyses and extensive secondary research. They worked to identify best practices in our areas of expertise –in our case, the enterprise contact centre.
In fact, Frost & Sullivan said in their full award write up that Alvaria provides one of the most complete outbound campaign management portfolios in the industry.
Here’s an excerpt: “Enriched by an infusion of artificial intelligence technologies, Alvaria offers omnichannel-compliant outbound capabilities over voice, SMS, and email channels with support for all outbound engagement strategies and advanced list and campaign management tools for regulatory compliance and pacing options.”
Frost & Sullivan also noted that Alvaria provides enterprise-grade outbound capabilities such as feature-rich campaign management, enterprise outbound engagement coordination, regulatory compliance tools and risk mitigation.
Solutions reported as customer-friendly as well as best-of-breed include predictive dialing, blended processing, exclusion handling, switch number disposition, attempt record dial mode tracking and account owner time zone and multi-time zone support.