A Legacy of CX Breakthroughs
Born from the merger of world leaders Aspect Software and Noble Systems
Built on trust, collaboration and industry firsts
50 + years
First Automatic Call Distribution System
1973
First Auto Dialer
1981
First Best of Breed Enterprise Cloud Contact Center
2016
AI | Multichannel Campaigns | Self-Service IVR & Low Code Apps
Today
trusted by industry leaders
4 of the top 5 commercial banks
6 of the top 6 airline carriers
5 out of the top 7 Forbes global companies
Solutions
Contact Center Outreach and Dialer
Available on-premises, in the Alvaria private cloud, or on your public cloud, our outbound solutions offer TCPA compliance with our Clicker Agent
Increase productivity with customizable dashboards for administrative controls and campaign views
Industry's most powerful outbound engine, designed for enterprise-level campaigns
State-of-the-art, real-time speech analytics designed for optimal agent performance and business insights
Compliance and Advanced List Management
Fast and easy start up with out-of-the-box campaign templates allow you to get up and running quickly
Compliance tools without complexity. Enforce delays between call attempts, exclusion rules, call progress analysis and more
Automated outbound segmentation and strategies
Self Service IVA/IVR with Multichannel Digital Interactions
Reduce complexity of self-service management while significantly improving customer experience and increasing agent efficiency
Interaction flows for all channels at the same time in a user-friendly interface – design once, deploy anywhere
Low code / no code self-service interaction modelling
The Power of AI
Revolutionize Customer Self-Service with AI-Powered Chatbots and Voicebots
Empower your IVR with natural language processing (NLP) to better understand customer intent, provide around-the-clock support, and deliver a seamless, personalized experience.
Unlock Hidden Knowledge with Generative AI for Enhanced Search
Create a dynamic resource from your knowledge-base with AI-powered search. Get instant, accurate answers, summaries, and contextual information. Additionally, use intelligent routing to streamline interactions with AI classifications.
Optimize Workflows and Enhance Customer Satisfaction with AI-Driven Routing
Route voice calls, digital interactions, and automate processes to ensure customers are connected to the most appropriate resources quickly and efficiently.
Testimonial
Once we started using the Alvaria CX predictive dialer, it helped improve agent productivity by more than 50%. – JMT