Alvaria Finalizes Agreement To Reduce Debt And Receive New Investment

ATLANTA, Georgia – (BUSINESS WIRE) – Alvaria, Inc. (together with certain affiliates, “Alvaria”, or “the Company”), a leader in contact center and workforce management software, has closed its debt reduction and recapitalization transaction. This transaction has reduced the Company’s debt by more than 80%. Concurrently, the Company’s new owners have made an approximately $50 million new investment in the business. The transaction closed on October 24, 2025.  

“Alvaria is now in its best financial position in nearly a decade. I am thrilled to put the burden of our debt behind us and excited for the future. I was encouraged by the strong support the Company received from our customers, partners, and employees when we announced this agreement in September, and now, having closed this transaction, our full focus will be dedicated to delivering long-term value.” – Michael Gruet, Chief Financial Officer.

As previously announced, this transaction:

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• Reduced the Company’s debt balance from approximately $950 million to less than $200 million.  

• Reduced the Company’s debt-to-EBITDA ratio to under 3.0x.

• Reduced the Company’s annual interest expense by approximately $80 million – savings that will be reinvested in the business.

• Invested approximately $50 million of new capital, bringing the total new capital invested by the new owners to roughly $125 million over the last 18 months.

This transaction was led by Nut Tree Capital, LP, a New York-based SEC-registered investment advisor with more than $4 billion of assets under management. Nut Tree Capital, LP is now the Company’s majority equity owner.  

“Alvaria is at an exciting inflection point with improving bookings, retention, and revenue growth. We hope customers and partners will appreciate the additional product investments this transaction provides for and the stability it brings to the Company’s operations. The Company has exceptional heritage in this industry, and we are excited to see what this team can achieve in the next chapter as they continue to execute their existing strategy.” – Jed Nussbaum, Founding Partner, Nut Tree Capital, LP.

Alvaria is in the process of selecting its new board, which will be announced once the new members are seated.

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