Leading with experience and expertise

The merger of Aspect and Noble has brought together an accomplished group of senior executives all focused on transforming the customer experience. Now unified as the Alvaria leadership team, they’re hard at work combining the best of both organisations to bring great value to the CX space.

Jeff Cotten

Jeff Cotten

Chief Executive Officer
"Leadership=Pathfinder"
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Jeff most recently joins us from a VC backed startup in our space called Tenfold. Tenfold was an integration platform for contact center technologies that primarily integrated voice platforms with CRMs to deliver the most relevant data to a contact center agent dynamically and in real-time during an interaction with a customer. Jeff was able to drive significant growth at Tenfold and create a product that was highly desired by many customers and competitors in our space. Last October, LivePerson acquired Tenfold and now after a successful transition, Jeff is ready to join our mission. Prior to Tenfold Jeff spent 10 years at Rackspace where he held many different positions from building Rackspace's first Enterprise sales team to running International while living in Europe to interim CEO and President.
Christie Babalis

Christie Babalis

SVP, General Counsel
"Compassion makes
stronger leaders."
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Christie joined Alvaria in February of 2022. As General Counsel, Christie has many years of leadership and in-house legal experience in software, SaaS and other industries. Christie has helped public and private companies in the areas of mergers and acquisitions, contracts, licensing, SaaS, privacy, HR, risk management, compliance, negotiations and as a strategic legal and business advisor.
Frank Ciccone

Frank Ciccone

Chief Revenue Officer
"Inspire -> <- Be Inspired"
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Frank is a senior operating business executive with a proven track record of optimizing strategy, organizations, and go-to-market models to enable successful turnarounds. He has extensive experience in identifying, creating, and managing new market opportunities with disruptive technologies and movement to SaaS delivery models with a history of creating significant growth across channel and direct sales. Frank holds a Bachelor of Electrical Engineering from Manhattan College and a Master of Business Administration from Hofstra University. He and his wife Rosanna live in Westchester County, New York and have three boys. In Frank’s spare time, he loves to ski and boat!
James Crutcher

James Crutcher

SVP Cloud Delivery and Operations
“Luck is preparation
met with opportunity”
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James leads the overall management, deployment, and governance of Alvaria cloud delivery platforms. He brings 20 years of experience leading technological innovation in organizations spanning multiple industries; telecommunications, automotive, insurance, energy and financial. James drives optimizing the performance, resiliency and flawless delivery of the Alvaria cloud offerings.
Tim Dahltorp

Tim Dahltorp

Chief Financial Officer
"If you can't see it,
you can't solve it."
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Tim has responsibility for our Finance, IT and Operations Teams. Tim joined Alvaria in August 2021 and has over 25 years of experience as a C-Level executive in finance, accounting and operations. He has demonstrated consistent success in driving and managing profitable growth strategies in technology and other industries. Additionally, Tim has extensive mergers and acquisitions experience having led more than 20 purchase or sale transactions and has a deep background in capital markets, raising and managing both private and public debt and equity. He empowers his teams to execute against mutually established goals to drive outstanding outcomes.
Jacques Greyling

Jacques Greyling

Chief Operations Officer
“Achieving world class through continuous improvement”
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Jacques Greyling is an accomplished and ambitious operations leader with demonstrated ability to deliver mission-critical results. He believes in building strategic alliances with organizational leaders to effectively align with and support key business initiatives. He builds and retains high performance teams by hiring, developing and motivating individuals. 

Jacques is most passionate about the people he works with and helps develop. Customer service is at the center of his core. He is driven by teams and organizations that allow him to "make a difference" and he is always seeking ways to add more value. 

His Gallup Strengthsfinder top five strengths are: Achiever, Learner, Strategic, Individualization and Significance.

Darryl Kelly

Darryl Kelly

Chief Strategy Officer
"Ad astra per aspera"
Jeff Lauretti

Jeff Lauretti

Chief Customer Officer
“Leadership is solving problems."
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Jeff joined Alvaria in July 2020 and has 30 years of experience in the contact center market. He has built and lead teams focused on cloud services and support contracts. Jeff is responsible for working with our customers on their renewal of cloud, hosted, and support services here at Alvaria.
Colleen Sheley

Colleen Sheley

SVP of Global Marketing
"CX is the modern
battleground for business!”
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Colleen leads the Alvaria Global Marketing Team and the development of leading-edge marketing and communication programs. Colleen has more than 15 years of experience across a variety of responsibilities in the contact centre industry. Her experience gives her a unique perspective and the unconventional thinking necessary to deliver on the Alvaria Customer First vision. Colleen is passionate about making a positive impact, be it brainstorming innovative solutions, leading benchmarking and transformation workshops, spearheading Women In Technology (WIT) Initiatives or simply cultivating sincere relationships with employees and customers.
Jim Pafford

Jim Pafford

SVP, R&D
“Great achievement is born of great sacrifice and is never the result of selfishness.”
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As a technology leader for 25+ years, Jim is responsible for Architecture, Software Development, and R&D Operations. Jim’s focus is on using his competitive drive to help the Alvaria R&D team meet its maximum potential; resulting in innovative, high quality software and operational excellence. Jim is passionate about a team first, common sense, put yourself in the “Customer’s shoes” approach to solving complex problems.
Gary Levy

Gary Levy

SVP, Global Channels & Alliances
"Better Together - Value your trusted partnerships"
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Gary is an ecosystem builder with a successful record of developing solid partnership, alliance and channel sales relationships. He has demonstrated consistent success in driving and managing profitable growth strategies, cloud partnerships and bringing go to market partnership models that drive profitability. Gary builds a winning sales culture through engagement, collaboration and communication practices across both internal and external sellers. Previously, Gary consistently delivered strong financial results through his tenure in senior leadership roles with industry leading technology companies. As a thought leader in the space, Gary sits on the executive board of Channel-Force, a successful consultancy that provides sales acceleration models through channel innovation and best practices. Additionally, he is a PartnerPath recognised TrailBlazer – a partnering leader taking risks and creating innovative models and programs.

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