Competitive products and services are no longer enough to ensure a company’s success. The experiences customers have when interacting with an organisation can make or break a business. Many organisations are beginning to understand that their employees’ satisfaction has a direct correlation to their customers’ satisfaction.
Our research has shown that 71% of all employees are not engaged while at work and the average call centre has a 26% attrition rate. Because call centre agents are often the first point of contact, ensuring their satisfaction is imperative in achieving a stellar customer experience. Gamification is one way to do this. Using game mechanics to motivate and engage call centre employees both intrinsically and extrinsically seamlessly aligns employee behaviours to company goals. Alvaria Motivate helps to engage employees with contests, recognition and rewards.
Learn why CIOReview has named Alvaria a Most Promising Gamification Solutions Provider for 2022.