Times have changed – we are living in a new normal, where contact centres have to be flexible and adaptive, in order to meet customer and employee expectations that are vastly different than they were just a couple of years ago. Your customers need flexible and scalable technology to stay ahead of the curve, and you need to provide your clients with customised services that are best of breed but still easy to implement and support.
Alvaria offers the most powerful, flexible set of contact centre solutions on the market today, used in the world's top enterprises around the globe. We are committed to reshaping CX in every aspect: through our software, our relationships with our customers and our channel partner program.
Our partners represent Alvaria solutions across the globe, and we are committed to partner success and provide support by sharing product knowledge, best practices and a robust set of sales and services with our partners. Our channel partner programme is designed to provide greater opportunities for existing and new Alvaria partners to enable enhanced customer engagement capabilities through the deployment of Alvaria solutions for both premise and cloud. Mutual investment is a key tenet of our philosophy of success with channels and partners. We maintain clear and concise commitments to facilitate continued growth, and offer our partners several benefits:
Partner Enablement and Support: Access to Alvaria lab and demo environments, as well as virtual and in-person training; mentoring programmes; clear engagement guidelines; an assigned Channel Manager for select partners
Sales and Business Development: Programme discounts and services; opportunity registration programme; Salesforce.com license for forecasting; access to online Channel Partner Community (CPC) and RFP resources; use of Alvaria facilities for customer activities (following Alvaria HR policies)
Marketing: Assistance with marketing and demand generation; participation in ongoing webinars and marketing events; access to co-branded press releases and success stories; sponsorship opportunities at the Alvaria Customer Exchange and Partner Spotlight
Programme Engagement: Alvaria Partner Community; participation in the Partner Advisory Council; rebates; market development funds and involvement in Alvaria Customer Experience (ACE)
At Alvaria, our mission is to provide our enterprise customers with world-class, flexible and scalable options to serve the needs of their customers and employees, on their own terms and using their preferred communication channel. In pursuit of that mission, and in response to growth in the EA and APAC region, we are currently accepting new partnership applications.
If you would like to become an Alvaria partner in EA and APAC, we’d love to talk! Contact us at [email protected].