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Alvaria News & Events: May 2022

May 26, 2022

ACE 2022: Alvaria U, Ready. Set. Grow. Keynote Speaker Announced!

Drumroll please...

We're thrilled to announce Gibson Biddle will be our keynote speaker at ACE 2022. In 2005, Gibson joined Netflix as VP of Product and in 2007, launched the video streaming service that 130 million subscribers know and love today. He teaches graduate-level entrepreneurship and product management courses at Stanford and Dartmouth, is an adviser to a half-dozen Silicon Valley startups and gives product leadership talks and workshops all around the world.

You won’t want to miss Gibson’s keynote on Wednesday, September 14th at ACE 2022: Alvaria U.

Learn more about ACE 2022 and find the track that’s right for you.

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See What’s New Accelerate ‘22

If you haven’t already registered for Accelerate ‘22 you’re missing out on a wide variety of topics curated specifically for our customer, future customers and partners, including roadmap updates, thought leadership sessions, tips and tricks, success stories, use cases and so much more!

In addition to our growing library of on demand sessions, you won’t want to miss out on the following events:

Workforce in the Agile Age

Tuesday, June 7, 1:00 PM EDT / 10:00 AM PDT

Navigating the new normal of a remote workforce has brought many challenges, but the right WFM software can provide critical features that allow your organization to continue operating successfully. In this panel discussion, we 'll share the migration and implementation process and procedure factors such as performance metrics, attrition rates, schedule flexibility, reserve seating and more. The session will conclude with various recommendations from panel members and the opportunity for Q&A.

The Brand New Alvaria CX Suite: Details and Demo

Tuesday, June 14, 1:00 PM EDT / 10:00 AM PDT

Alvaria is launching its first native product, Alvaria CX Suite. This product suite is the combination of best-of breed voice solutions, Unified IP/ Advanced List Management from Aspect and Noble Contact Center. The CX Suite is rounded out with omnichannel, self-service, compliant outreach and fraud detection capabilities.

Join us to learn more about Alvaria CX Suite, the elements from Unified IP and Noble Contact Center have carried over into the new product, industry insights and see a demonstration of CX Suite in action.

Register Now for Unlimited Access

The Difference between Enterprise Cloud Call Center Solutions and Traditional CCaaS

The question is often asked, “Why isn’t Alvaria in the Gartner Magic Quadrant for CCaaS?” The answer lies in the difference between CCaaS and Enterprise Cloud Contact Center (ECCC) solutions.

Often, small and medium-sized contact centers find an all-in-one, all-at-once CCaaS delivery model attractive. This approach allows them to consolidate into a single solution. Large enterprises on the other hand possess scalability needs and operational complexity that make out-of-the-box software solutions a poor fit.

The Alvaria best-of-breed enterprise cloud contact center (ECCC) solutions are built with the large enterprise customers in mind – they’re a fully integrated set of customizable customer interaction and workforce engagement management modules able to integrate with other platforms and perform specialized functions tailored to business requirements...

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Your Inbound Call Center is the Catalyst for Customer Loyalty

As the business landscape has changed for many industries, the constant for creating business value comes down to an organization's ability to create customer value. Inbound call centers are the foundational customer experience touch points for banks, financial services, telecommunication and retail organizations. For large organizations like Hoist Financial, City of Mesa and Valley Medical Center, superior service from their inbound call center is table stakes when it comes to accelerating business value...

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Reshaping CX, One Year In

Last year, we announced Alvaria, born from the merger of two of the leaders in the customer experience space. Alvaria pledged to take the best and brightest of both companies and create a major unified force for innovation and growth thus becoming the world leader in customer experience and workforce engagement management solutions. We had an ambitious goal: become the industry standard for reshaping CX.

So, one year in, how are we doing?

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New Partner: Rising Interactions

Rising Interactions, located in Orlando, Florida, is the newest Alvaria partner. Rising possesses a unique and result-driven manner of implementing and sustaining all its customers. Focused on U.S. customers, Rising is a technology company with over twenty years of experience in providing call center technology. Their goal is to provide contact center solutions and improve the communication between companies and their customers with solutions focused on quality in technology and service delivery...

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Upcoming Events

Accelerate ‘22 Workforce in the Agile Age

Date Announced Soon!

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Accelerate ‘22 The Brand New Alvaria CX Suite: Details and Demo

Tuesday, June 14, 1:00 PM EDT / 10:00 AM PDT

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ACA Interational Convention & Expo

July 20 – 22, 2022 – Orlando, Florida

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CCW Executive Exchange

August 15 – 17, 2022 – Denver, Colorado

Request an Invitation

ACE 2022: Ready. Set. Grow.

September 11- 15, 2022 – The Venetian Resort, Las Vegas

Register Now

Experience how Alvaria can help teams be at their very best

Better engagement, productivity, and so
much more

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