Webinar Topic: What You Need to Know – Alvaria Advanced Outreach 23
Join Product Marketing Manager, Gabby Duray, and Product Manager, Jason Conner, as they discuss the Alvaria Advanced Outreach 23 release.

Alvaria Advanced Outreach (formerly known as Aspect Advanced List Management) version 23 is available for on-premises deployments.

During this session we’ll discuss:

• What is Alvaria Advanced Outreach
• New features/benefits
• Use cases

Tips and Tricks: Engagement Analytics – How to Get Started Building a Category to Surface Insights
Engagement Analytics can help uncover valuable insights into quality, operational efficiency and customer satisfaction across all customer communication channels. The first step to analyze calls is building categories, a fundamental skill to maximize the ROI of Engagement Analytics.

These categories are used for call searches, automated QA scoring, discovery and much more. Don’t miss this opportunity to learn more about the best practices to effectively and efficiently build categories to better understand what is happening in your contact center.

Journey from Noble CC Premise to Alvaria CX Suite Private Cloud
Many companies are now making the decision to move to the cloud. With the vast benefits this has to offer, moving to the cloud really makes sense. Here are just some of the reasons: economies of scale, timely patching, little to no resource requirements for infrastructure maintenance, scalability, lower capital cost.

Join Product Marketing Manager, Gabby Duray, and Product Manager, Jason Conner, as they discuss the journey to an Alvaria CX Suite private cloud deployment from a Noble Contact Center on-premises deployment.

During this session you’ll better understand:

• Benefits of moving from on-premises to cloud
• New features of Alvaria CX Suite 22.1
• 2023 – 2024 Alvaria CX Suite Roadmap
• Migration process & FAQs