Accelerate Virtual Experience

Accelerate is the fastest way to get updates on our product roadmap, executive perspective with thought leadership sessions, tips and tricks to get the most out of your investment, success stories, use cases, company announcements and more!

Experience Highlights

Thursday, March 23 | 11:00 AM EDT
Getting Back to Basics: Alvaria Performance™
In the workforce engagement management (WEM) space, there are a lot of sophisticated software solutions out there. From hundreds of advanced scheduling algorithms to complex KPI importing, there’s no shortage of complicated WEM products. With all the complexity– it’s easy to miss the key – sometimes basic functionality that can deliver tremendous value to your organization.

In this session, you’ll get more details about key functionality in Alvaria Performance including:
  • What is the Alvaria Performance coaching feature
  • Coaching resources
  • Example use cases
  • How to measure the effectiveness of coaching within Alvaria Performance
Tuesday, April 11 | 12:00 PM EDT
Annual Agent Index Study – Key Findings & Insights
A great employee experience is no longer a nice-to-have but a strategy to drive real customer experience results. Much of the focus in the contact center space has been on emerging customer experience technology like digital transformation, chatbots and AI. These are critical capabilities that warrant time and focus for contact center leaders. However, at the center of every technology and process are agents. Maintaining a great employee experience is intrinsic to creating a brand reputation of exceptional customer experiences. But what is the first step to creating a great employee experience? Our latest annual Agent Index Study provides insights you need to get you started.

In this session, we’ll cover key findings from the report such as:
  • The current state of agent engagement
  • Insight on how agents view skill development and performance
  • Agent sentiment about remote work
  • How agents share feedback to their leadership
Tuesday, April 18 | 11:00 AM EDT
Is Automation and AI Taking Over the Call Center? Does the “Less Human” Approach Work with Your Customers?
AI and automation markets are growing. In fact, according to growth consulting and knowledge services firm MarketsandMarkets, the global business process automation market size is expected to reach $19.6 billion (USD) in 2026. By investing in these technologies, contact centers can transform business models, reduce human error, automate mundane tasks and remain competitive. But how does this impact CX?

Together, let’s discuss:
  • Introduction to automation, AI and collaborative intelligence
  • The impact on CX
  • Areas contact centers are investing in and why
  • Success stories from real customers

April 27

Recession-Proofing your Contact Center

May 4 | 10:30 AM EDT

Software Built to Reflect your Business - Not the Other Way Around

May 10

Proactive Outreach: 3 Ways to Balance Perfect Compliance and Jaw-dropping Productivity

May 17 | 10:30 AM EDT

How Not to Waste Your Agent's Time

May 23

What to Know - Alvaria Advanced Outreach 23 Release

* All times are 11:00 AM ET / 8:00 AM PT unless otherwise stated *

Register for Accelerate and get access to a wide variety of sessions including on demand sessions, live Q&A and scheduled events.

Featured On Demand

Q&A with Frank Ciccone
ACE Rewind with Jeff Cotton
ACE Rewind with Alex Hunter
Alvaria Consumer Index Report
ACE Rewind with Jeff Cotton