The Reliance on Identity in an Increasingly Digital World

With new technologies making it easier for customer to perform transactions online, consumers are accustomed to accessing and transacting quickly, securely and remotely. A user's expectation of what constitutes an easy, friction-free and quick transactional process is now, more than ever, dictated by needs of "time poor" customers. Being able to accurately prove that real and honest users of a service are who they say they are helps detect suspicious activity and differentiate between a fraud and a genuine identity, protecting customers from becoming victims and the vendor from becoming liable for financial fallout from fraud. The challenge facing businesses across all sectors is: "How to securely digitally identify customers while still providing them with a seamless and positive user experiences."

Enhancing Team Cohesion

Are you looking for ways to engage as a team? Are you tired of dealing with misunderstandings and drama in the workplace? This session will engage participants in an in-depth discussion regarding the forming of a team, understanding team dynamics and developing high-performance team members. These days, none of us work alone. We are constantly asked to partner together and rely on each other to create greatness. Therefore, we must be able to work together as a team. High performing teams are groups of people who can collaborate, prioritize and get the work done without losing their individuality or personal opinions. For a team to work at this level, team members must be able to communicate effectively, create efficient timelines and set expectations for their collaborative work.

Drive CX Through Optimized Employee Engagement with Alvaria Motivate

Great contact center teams do more than just fix problems - they build lifetime loyalty by delivering consistently outstanding customer service. Attend this webinar to learn how using game mechanics can motivate and engage call centre employees both intrinsically and extrinsically - resulting in improved employee retention, customer satisfaction, and profitability.