What’s New in v23 for Alvaria Workforce™
Alvaria Workforce™, our workforce management solution optimizes forecasting, scheduling and tracking of a multiskilled workforce to ensure the right number of appropriately skilled employees are ready when customers need them most. Alvaria Workforce is the backbone of our WEM solution and has helped a number of Fortune500® companies across several industries around the globe including banking and finance, telecom, collections, healthcare, retail, and more. We’re proud of the evolution of this software and we’re excited to share upcoming enhancements in the latest version – v23 – that will help workforce planners more efficiently forecast, schedule and track their employees in the front and back-office.

In this session, learn more about exciting enhancements coming to Alvaria Workforce including features around:

• Alvaria Workforce Core Administration
• Automation & Ease of Use
• Alvaria Workforce Web UI
• Platform and Integrations

How Salesforce and Alvaria Advanced Outreach™ Fuel CX Results
Whether you’re in sales, marketing, customer success, to name a few, you’ve most likely leveraged a customer relationship management (CRM) system to access information about your customers. The CRM you likely used is Salesforce.

Salesforce empowers industries and companies of all sizes to connect with their customers in a whole new way using the latest innovations in cloud, social, mobile and data science technologies. Meanwhile solutions like Alvaria Advanced Outreach™ provide customers with built-in compliance tools that make proactive outbound outreach easy while reducing costly risk.

Our strategic alliance with Salesforce means leveraging their powerful multichannel strengths across the customer journey in conjunction with our best-in-class telephony and associated compliance tools for proactive outbound voice in Alvaria Advanced Outreach.

In this session, we’ll cover how companies can utilize the power of Salesforce and Alvaria Advanced Outreach specifically for proactive, compliant outbound.

Join us to learn:

• How Salesforce & Advanced Outreach generate powerful, efficient outbound lists
• The challenges Salesforce & Advanced Outreach solve for dialer admins and their teams
• How these two systems fuel compliant outreach like no one other

The 2024 Trends to Watch Out for in Outbound
Proactive outreach is nothing new in the contact center world. In fact, forward-thinking organizations have been utilizing a proactive outbound approach for quite some time. It’s no longer a “nice-to-have" but a necessity for every kind of organization – not just collections. Customers aren’t just asking for proactive engagement from the brands they trust — they expect it. With these rising expectations from customers, it’s imperative for contact centers to keep up with the latest technology in order to exceed expectations and provide consistent, positive customer connections.

Join us for an engaging conversation about the 2024 trends to watch out for to ensure your proactive outreach leaves an impression. We’ll cover trends like:

• Providing time-sensitive outreach
• Performing strategic segmentation
• Managing increasing compliance regulations
• Setting up your employees for success