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Introducing Alvaria Workforce Cloud Data Access

Jul 06, 2023, By Courtney Cox

With Alvaria WorkforceTM Cloud Data Access, contact centers can bridge the gap between on-premises/hosted data access and the cloud—unlocking a wealth of possibilities for optimized workforce management.

In today's rapidly evolving business landscape, organizations are increasingly turning to cloud-based solutions to streamline their operations, enhance productivity and gain a competitive edge. Unfortunately, customers can be weary moving to the cloud – worried they’ll be met with unexpected surprises. Case in point, customers are often frustrated when they realize how limited cloud data analytics is and/or when the data they want isn’t updated quickly enough. And that frustration makes sense – customers moving from on-premises to cloud should have the same access to critical data on a frequent basis they’re used to. 

You shouldn’t have to choose between cutting edge cloud innovation and frequent, accessible data access. With Alvaria WorkforceTM Cloud Data Access, organizations can bridge the gap between on-premises/hosted data access and the cloud—unlocking a wealth of possibilities for optimized workforce management. 

Let’s check out some key benefits and use cases of Alvaria Workforce Cloud Data Access below: 

System Integrations 

Workforce data can be used to integrate call center systems with other software applications, like CRM systems or billing software. By integrating these systems, organizations can easily provide agents with access to customer information and historical data from other departments, which can help them provide better customer service. 

Process Automation 

Workforce data can be used to develop automation tools that streamline call center processes. For example, machine learning algorithms can analyze historical data to predict which agents are best suited to handle certain types of calls, and then route those calls to those agents automatically. 

Data Analysis 

Workforce data can be used to analyze trends and patterns in call center operations. By analyzing this data, our tech audience can identify areas for improvement and make data-driven decisions that can improve call center performance. 

Application Development

Workforce data can be used to develop custom applications and tools that improve call center operations. For example, developers may build dashboards that provide real-time insights into call center performance or scheduling tools that help call center managers optimize agent schedules based on historical data. 

Committed to driving excellence, Alvaria is proud to offer this new solution to our Alvaria Workforce customers who are ready to embrace the agility and flexibility of the cloud while maintaining control over their workforce data, empowering them to optimize operations, boost productivity and stay ahead in today's dynamic business landscape. 

Interested in learning more? Check out our data sheet or contact us today. 

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