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Introducing Alvaria Horizons: Our Innovation Lab


Alvaria Partner News & Events: May 2023

May 8, 2023

Resolutte and Call Design Reach Diamond Status

Congratulations to Call Design and Resolutte for reaching Diamond status! This new tier honors partners that achieve specific revenue in a 12-month period.

The achievement of diamond status reflects the knowledge and commitment exhibited by the Call Design and Resoluttte teams.

“We’re very proud to have achieved the diamond partner status with Alvaria. It’s a testament to the very close, deep partnership our organizations have shared for a very long time,” said David Schlacter, Senior Vice President of Sales for the Americas and Europe at Call Design.

“We believe that with partnership, focus and efficiency we can expand our business across the Americas, especially in North America. We’re still moving swiftly to get new logos and even more visibility for both companies,” said Diego Carvalho, Chief Operating Officer at Resolutte.

Interested in how you can qualify for diamond status? Reach out to your channel manager for details.

MDF in Action

On April 27th, Call Design AUS presented the webinar The Changing Face of Workforce Management with the Auscontact Association.

The webinar focused on COVID-19 changing the way we work and the emergence of a hybrid working model and the demand for flexibility. With high attrition, the cost of replacing staff has never been more expensive, making the need to adapt workforce practices essential.

Call Design used MDF from Alvaria to fund this webinar and upcoming event. If you’d like to learn more about MDF, please contact Mariana Poleto, Director of Partner Marketing.

Partner Webinar Series

Our monthly partner webinar was held in the Accelerate Platform Accelerate Platform on April 20th. We discussed the benefits of participating in a case study, how to pitch customer value play (CVP) 1 – Outbound and more. If you were unable to attend, log in to watch the session on demand.

Register now and plan to join us for our next webinar exclusively for partners on May 18th at 11:00 AM EDT / 8:00 AM PDT. This month, we’re talking about:

This month, we’re talking about:

  • Alvaria Public Cloud
  • Customer value play (CVP) 2 - WEM

Save Your Seat


Improve Your Social Currency

Engage your social media followers. Share these blog posts on your social media channels:

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Agent Experience Index: Understanding Golden Agents

Top Contact Center Statistics You Should Know in 2023)


Emphasize Value to Your Prospects

Be sure to check out our new customer value plays (CVPs). These resources focus on adding value to prospects’ businesses. Pitch decks and overview videos for CVP 1: Outbound and CVP 2: Workforce Engagement Management (WEM) are now posted on Partner Central.

To access the CVPs:

  1. Log in to the Alvaria Community
  2. Click Partners on the top navigation, then click Partner Central
  3. Click Sales and Product
  4. Scroll down to the Customer Value Play (CVP) Content Heading


Participate in a Case Study

Case studies are an effective way to build brand trust. They can help increase sales by showing current and potential customers how you have helped others achieve their business goals. If you would like to showcase your success or success your customers have achieved, consider participating in a case study.

Contact Your Channel Manager to Learn More!

Alvaria Community

Ask questions. Get answers. Share experiences. Join the conversation in the Alvaria Community.

Register/Login Today

Ask the CEO

The Alvaria leadership team wants to hear what’s on your mind and how we can do better. Share your questions, suggestions, and feedback with us in the Alvaria Community.

Ask the CEO

Upcoming Events

In Person Event: Resolutte Lunch with Customers

Wednesday, May 3

In Person Event: Auscontact Practitioner Conference with Call Design

May 8-9 | Brisbane, Australia

Register Now

In Person Event: Contact Center Executive Forum 2023 with Call Design NA

Thursday, May 11 | Atlanta, Georgia

Register Now

In Person Event: Smaart Contact Center Best Practices with Call Design

Thursday, May 11 | Adelaide, Australia

Get Details

In Person Event: ContactNB - Conference & Trade Show with Call Design NA

May 16–18 | New Brunswick, Canada

Register Now

In Person Event: Smaart Contact Center Best Practices with Call Design

Tuesday, May 16 | Brisbane, Australia

Get Details

In Person Event: Smaart Contact Center Best Practices with Call Design

Thursday, May 18 | Melbourne, Australia

Get Details

In Person Event: Smaart Contact Center Best Practices with Call Design

Thursday, May 25 | Sydney, Australia

Register Now

See more webinars and upcoming events here.

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Better engagement, productivity, and so
much more

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