It’s an important part of our corporate commitment to give back to our global community by donating to foundations that make a positive impact. We’d like you to help us determine how this year’s $10,000 (USD) donation will be distributed by choosing from Ronald McDonald House Charities, The Nature Conservancy, United Nations Foundation or World Health Organization (WHO) Foundation.
Make your selection by Friday, the 23rd of December to be sure your choice is counted.
Check out our latest infographic to better understand how to drive a high agent performance with a step-by-step, repeatable process of how contact centers can use their workforce engagement management (WEM) products to identify opportunities to performance, schedule training and create lasting behavioral change.
See the Infographic
Join us, Thursday, December 15th at 11:00 AM EST / 8:00 AM PST for the Accelerate webinar, Evolving State of the Workforce.
After the last few years, companies must consider how they're going to adapt to the rapidly evolving workforce. Not only do companies need to consider how to operate most cost-effectively, but how to ensure employees are engaged. Organizations must proactively create strategies that attract, retain, and help promote employees. Engaged employees are not a "nice-to-have." Keeping employees engaged means higher retention and better customer satisfaction overall.
In this session, we'll cover how companies can utilize people-empowered solutions like Alvaria Workforce to:
- Reduce operational costs
- Promote opportunities for employee growth
- Offer employees more flexibility and control of their work/life balance
- Increase employee engagement
Register now for this session and get unlimited access to all our on-demand sessions.
Automate Your Path to Success with Productivity
Alvaria Automate Attended and Alvaria Automate Unattended allow centers to optimize normal and repetitive operational activities and automate error-prone tasks — improving accuracy, efficiency and consistency.
Take a look at this infographic to understand the risks related to human error, read real customer use cases and the benefits of implementing robotic process automation (RPA).
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Combating the Imminent Recession with Call Center Workforce Management
Rumors of an impending recession can cause fear in individuals and businesses alike. Although it's impossible to know when it may start, many economists predict a recession is most likely to come in late 2023 or early 2024. Given this potential timeline, contact centers can act now to ensure their business is cost-effective. No one wants to think about losing their technology or reducing valuable staff to weather a recession. Contact centers can reduce the impact of a possible recession by taking a close look at their technology solutions...
The Road to Compliant Auto Loan Servicing
Auto loan servicing is a wild ride. Experian reported consumers owed $1.43 trillion on the vehicles they drove as of the third quarter of 2021 – an increase of $78 billion over the prior year. Plus, the $78 billion increase in auto debt was nearly twice that of the $44 billion increase that occurred between Q3 2019 and Q3 2020.
The good news is, as with other types of consumer borrowing, including credit cards and mortgages, people are generally keeping up with their loan payments even with some abnormal changes in employment and income...
Who Are You? with Colleen Sheley: Q&A with Frank Ciccone
On Demand in the Accelerate Platform
Watch it Now
SWPP Annual Event
May 15 – 17, 2023 – Nashville, Tennessee