Cloud technology for implementation and administration of workforce management (WFM) technology has become vital to businesses that are under ever-increasing pressure to maximize workplace productivity, reduce expenditure and improve their bottom line.
In what can only be categorized as an era of economic climate of uncertainty and instability, all processes need to be managed and deployed appropriately, and given the important role WFM plays in ensuring the smooth running of an organization, it’s paramount that it can function in an agile manner.
Although keeping WFM capabilities on-premises is still preferred for some businesses, many are now crippled by ineffective legacy equipment and cumbersome practices, which are restricting agility and roadblocking growth; not to mention having a negative effect on long-term financial success. To help tackle these issues, managers and procurement leaders must understand the immediate advantages of a cloud-based strategy; which can help break free of their fixation and strategic reliance of on-premise infrastructure.
The prevalence of mobile devices and growing popularity of remote working has made WFM solutions a necessity to successfully manage staff. The most effective solutions will incorporate features such as employee scheduling, analytics, reporting and enquiry resolution metrics in a way that caters to the needs of the flexible worker. Cloud has this flexibility at its heart but making its presence more widespread is about better extolling its virtues and making the financial benefits clear.
To support our continued use and strengthen industry confidence in cloud, IT and business leaders need to break free from the mindset that this is a temporary solution to an immediate crisis and focus more heavily on how they can be more innovative when it comes to driving worker efficiency on a daily basis.
Hosting WFM on-premise was clearly the most viable option in the past, and there are reasons businesses may try to keep it this way – such as security concerns or a simple desire to keep data closer to home. However, it’s become quite clear that for any business to not only survive, but to become the best in class, we should understand that improvement does not have a life cycle; that it is perpetual, as anything that increases workforce efficiencies will always have a long-term financial benefit. For example, one advantage of cloud hosted WFM is the speed of access to innovation and its ability to update immediately.
For our industry to continue making the most of cloud from a WFM perspective, we must embrace new ways of working from the top. If leaders can do this, the added flexibility and agility that cloud can offer has proven that not only will it filter down throughout the organization, but it will lead to greater employee engagement and, ultimately, improved customer satisfaction.
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