Wellness program engagement.
Better health starts with aninvitation. We make it personal.
Use intelligent, proactive outreach to invite members into preventive and wellness programs that support healthier lives—chronic disease management, behavioral health, maternity support, and more.
Explore intelligent outreach
The challenge...
Many members don't know about wellness and care management programs—or don't take advantage of them.
Chronic conditions, stress, and life events can go unsupported, leading to poorer health outcomes and higher costs.
Manual outreach is inconsistent, resource-intensive, and fails to personalize engagement at scale.
The goal is to reach the right members with the right invitation—so they can join the right programs, improve their health, and feel supported.
The objective...
The health plan set out to create proactive wellness program outreach that could:
Identify members who could benefit from preventive and wellness programs.
Personalize invitations based on health needs, interests, and life stage.
Promote programs that support prevention, well-being, and care.
Answer common questions and educate members on program benefits.- Address barriers and connect members to the right resources.
Help members enroll or take the next step with ease.
Send reminders and follow-ups to encourage continued engagement.
Track participation and outcomes to measure program impact.
Improve health outcomes, member experience, and reduce total cost of care.
The Alvaria Intelligence
Platform approach.
AIP unifies clinical, claims, behavioral, and engagement data to identify members who may benefit from specific wellness programs.
AIP personalizes outreach, selects the right channel, and orchestrates the member journey from invitation to enrollment to ongoing engagement.
Outcomes are measured, learned, and used to continuously improve program participation and health outcomes.
Agentic-led engagement
for healthier outcomes.
& leads
or steps in as needed
An agentic agent invites, informs, and supports members—answering routine questions, addressing barriers, and guiding them to the right programs and resources. When clinical, behavioral, or complex needs arise, the interaction is seamlessly transferred to the appropriate human expert.
Agentic begins and leads.
Human supervises or steps in as needed.
More engagement. Better outcomes. Lower costs.
Customer value...
- Feel supported in their health journey
- Easy access to programs and resources
- Personalized invitations that fit their needs
- Better health outcomes and quality of life
Business value...
- Higher program enrollment and engagement
- Improved health outcomes
- Lower total cost of care
- Lower administrative and write-off costs
- Stronger member retention and loyalty
Invite. Engage. Support. Improve. Better health. Lower cost. Stronger members.
Smart, proactive outreach connects members to the programs that help them thrive—while driving measurable results for health plans.
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