Medication adherence
and refill engagement.
Help members stay on track with chronic medications, reinforce adherence, support timely refills, and reduce avoidable risk.
Intelligent, proactive outreach helps health plans engage members on chronic prescriptions to confirm adherence, support refill completion, and surface barriers such as cost, confusion, side effects, or access issues.
Explore intelligent outreach
The challenge...
Many members on chronic medications miss refills or fall off therapy because of forgetfulness, cost, confusion, transportation barriers, side effects, or uncertainty about next steps.
Outreach is often inconsistent and manual, making it hard to reach members when it matters most.
Gaps in adherence can increase avoidable risk, lead to complications, and drive up overall healthcare costs.
The goal is to proactively support members on chronic medications—so they stay on track, barriers are addressed earlier, and avoidable risk is reduced.
The objective...
The health plan is set out to improve medication adherence and refill engagement.
The health plan is set out to improve medication adherence and refill engagement.
Engage through members’ preferred channels
Support timely refill completion
Surface barriers to adherence early
Connect members to cost and support resources
Coordinate next steps and track follow-through
Route complex cases to the right human expert
Improve medication adherence rates
Reduce avoidable risk and related costs
The Alvaria Intelligence
Platform approach.
AIP unifies eligibility, pharmacy, claims, benefit, and member-preference data to identify who needs outreach. It personalizes the message, orchestrates engagement across voice, SMS, email, and digital channels, and learns from every interaction to improve outcomes over time.
Agentic-led engagement
for medication adherence.
& leads
or steps in as needed
An agentic agent engages members, confirms refill needs, answers routine questions, helps identify cost or access barriers, and routes complex pharmacy, clinical, or benefit questions to the appropriate human expert.
Agentic begins and leads.
Human supervises or steps in as needed.
Better adherence. Fewer gaps. Lower risk.
Customer value...
- Timely refill reminders
- Clearer next steps
- Support when barriers arise
- Easier access to help
- Feeling protected and supported
Business value...
- Improved adherence rates
- Fewer gaps in care
- Lower avoidable risk
- Better use of member-services resources
- Stronger member satisfaction and loyaltyv
Help members stay on track. Reduce avoidable risk.
Engage members at the right time, in the right way, to support adherence and drive better outcomes.
Request a personalized demo