Value-added benefits engagement.
More benefits. More value. We’ll help members make the most of both.
Use intelligent, proactive outreach to help members discover and use the high-value benefits they’re entitled to—like telehealth, OTC allowances, transportation, and more. Benefits that improve their lives and strengthen loyalty.
Explore intelligent outreach
The challenge...
Many members are unaware of the valuable benefits included in their plan—or how to use them.
As a result, benefits go unused, members miss out, and plans don’t realize the full impact of their offerings.
Manual outreach is hard to scale and often fails to connect with members in meaningful ways.
The goal is to reach the right members with the right information—at the right time—so they can discover, access, and use the benefits that matter most.
The objective...
The health plan set out to create proactive value-added benefit engagement that could:
Identify members eligible for benefits be aware of or are underusing.
Personalize outreach based on member needs, interests, and life stage.
Promote high-value benefits improve health, savings and convenience.
Answer routine questions educate members on how benefits work.
Help members access benefits overcome common barriers.
Guide members through enrollment or next steps with ease.
Send timely reminders follow-ups drive participation.
Track engagement and utilization measure program impact.
Increase benefit utilization member satisfaction and plan value.
The Alvaria Intelligence
Platform approach.
AIP unifies eligibility, claims, benefit, and engagement data to identify members who may benefit from specific value-added benefits.
AIP personalizes outreach, selects the right channel, and orchestrates the member journey from awareness to adoption and ongoing use.
Outcomes are measured, learned, and used to continuously improve benefit utilization and member loyalty.
Agentic-led engagement
for greater benefit use.
& leads
or steps in as needed
An agentic agent informs, educates, and guides members—answering questions, removing friction, and helping them access the benefits they’re entitled to. When needs are complex, the interaction is seamlessly transferred to the appropriate human expert.
Agentic begins and leads.
Human supervises or steps in as needed.
More value for members. More use. Greater impact.
Customer value...
- Discover benefits they didn’t know they had
- Easy access to what they’re entitled to
- Save money and time
- Better health and well-being
Business value...
- Higher benefit awareness and utilization
- Increased member satisfaction and loyalty
- Better health outcomes and reduced risk
- Stronger retention and long-term plan growth
More benefits. Better health. Stronger members. Greater value.
Smart, proactive outreach helps members discover and use the benefits that improve their lives—while driving better outcomes and stronger plan value.
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