Time-of-use and
rate plan optimization.
The right rate plan. The right time. The right savings.
We proactively help customers understand time-of-use (TOU) and other rate plan options—so they can choose the plan that fits their usage patterns and save money.
Explore intelligent outreach
The challenge...
Many customers are unaware that different rate plans exist—or which plan best matches their usage.
Time-of-use and other dynamic rate plans can be complex and confusing.
Low adoption of optimal rate plans leads to higher bills for customers and missed revenue potential for utilities.
Digital tools alone often don’t drive awareness or action.
The goal is to match customers with the rate plan that fits their lifestyle—making it easy to understand, compare, and switch for maximum savings.
The objective...
The utility or energy provider set out to create proactive rate-plan optimization outreach that could:
Identify customers whose usage patterns may benefit from a different rate plan.
Proactively inform customers about TOU and other rate plan options.
Provide clear comparisons of estimated savings under each plan.
Educate customers on rates, peak periods, and how plans work.
Offer personalized plan recommendations based on usage data.
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Meet customers in their preferred channel—SMS, voice, email, app, and IVR.
Ensure accuracy, compliance, and transparency in every conversation.
Increase plan adoption, customer savings, and long-term loyalty.
The Alvaria Intelligence
Platform approach.
The platform unifies usage, meter, rate, and plan data to understand how customers use energy—and when.
AIP analyzes usage patterns, peak/off-peak behaviors, and plan performance to identify the best-fit plan opportunities.
AIP orchestrates personalized outreach, education, recommendations, and enrollment support at scale.
Outcomes are measured, learned, and used to continuously improve plan adoption and customer value.
Agentic-led engagement that drives understandingand action.
& leads
An agentic engine explains plans, compares savings, answers questions, and helps customers take action. When the situation is complex or sensitive, the interaction is seamlessly transferred to the right human expert.
Agentic begins and leads.
Human expertise joins when it matters.
Better experience. Higher adoption. Greater lifetime value.
Customer value...
- Clear understanding of rate plan options
- Lower energy bills and estimated savings
- Plan recommendations that fit their lifestyle
- Transparency into costs and peak periods
Business value...
- Higher rate plan adoption
- Greater customer satisfaction and retention
- Increased cross-sell and up-sell opportunities
- Better load management and grid efficiency
- Grow revenue through optimized plan alignment
Keep service. Keep customers. Protect revenue.
Proactive engagement, flexible solutions, and compassionate support help customers stay connected and move forward.
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