Payment reminder and disconnect prevention.
Support today. Keep service on. Protect tomorrow.
We proactively reach out when an account is at risk of suspension—offering payment plans, assistance programs, and resolution options so customers can stay in good standing.
Explore intelligent outreach
The challenge...
Customers fall behind due to unexpected expenses, job loss, or other hardships.
Disconnection notices often lead to stress, frustration, and lost trust.
High call volumes spike near disconnection dates, overloading teams.
Unpaid balances and disconnections can result in lost revenue, higher collection costs, and regulatory risk.
The goal is to reach the right customer at the right time with the right offer—providing clear options and support so service stays on and accounts move forward.
The objective...
The utility or energy provider set out to create proactive payment-recovery outreach that could:
Identify at-risk accounts and prioritize by balance, history, and hardship indicators.
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Provide timely updates on due dates, past-due amounts, and next steps.
Offer and explain payment plans, extensions, and installment options.
Connect customers to energy assistance programs and eligibility screening.
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Meet customers in their preferred channel—SMS, voice, email, app, and IVR.
Ensure compliance, accuracy, and proper documentation in every interaction.
Increase payment arrangements, reduce disconnections, and protect revenue.
The Alvaria Intelligence
Platform approach.
AIP unifies account, billing, payment, usage, and assistance program data to identify accounts at risk and determine the best time, message, and offer.
AIP orchestrates personalized outreach, offers, and assistance eligibility screening—then routes complex or sensitive cases to the right human expert.
Outcomes are measured, learned, and used to continuously improve recovery results and customer experience.
Agentic-led engagement that prevents disconnections and preserves relationships.
& leads
An agentic agent informs, offers options, and helps customers take action. When needs are complex or sensitive, the interaction is seamlessly transferred to the right human expert.
Agentic begins and leads.
Human expertise joins when it matters.
Better support. Fewer disconnections. Stronger outcomes.
Customer value...
- Early outreach and clear communication
- Affordable payment plan options
- Access to assistance programs
- Avoid service interruption and reconnect fees
- Relief, confidence, and peace of mind
Business value...
- Higher payment plan adoption and collections
- Fewer disconnections and reconnections
- Lower collection and reconnection costs
- Protects revenue and cash flow
- Reduced regulatory and reputational risk
- Greater customer loyalty and trust
Keep service. Keep customers. Protect revenue.
Proactive engagement, flexible solutions, and compassionate support help customers stay connected and move forward.
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