Service disruption and outage notifications.
Timely updates. Clear guidance. Safer communities.
We proactively communicate during outages with real-time status, estimated restoration times, and important safety guidance—so customers know what to expect and what to do.
Explore intelligent outreach
The challenge...
Outages happen—planned or unplanned—due to storms, equipment issues, or other events.
Customers need accurate, timely updates and clear safety information.
High call volumes spike during outages, creating long wait times and frustration.
Without proactive communication, uncertainty grows and trust can erode.
The goal is to deliver the right information at the right time through the right channel—so customers feel informed, safe, and confident during every outage.
The objective...
The utility or energy provider set out to create proactive outage communication that could:
Identify affected customers and segment by impact severity and needs.
Send proactive outage alerts with status, cause, availability, and ETA.
Provide timely updates as conditions and ETAs change.
Share clear safety guidance and outage preparation tips.
Offer self-service options for outage maps, alerts, and preferences.
Route complex or emergency situations to the right expert.
Meet customers in their preferred channel—SMS, voice, email, app, and IVR.
Ensure accessibility, accuracy, and compliance in every message.
Reduce call volume, improve satisfaction, and build trust.
The Alvaria Intelligence
Platform approach.
The platform unifies outage management, GIS, OMS, weather, and customer data to detect events, estimate impact, and orchestrate proactive communication.
AIP personalizes messages, selects the right channel, and delivers real-time updates and safety guidance at scale.
Outcomes are measured, learned, and used to continuously improve outage communications and customer experience.
Agentic-led engagement
that keeps customers
informed and safe.
& leads
An agentic agent informs, updates, and advises customers—answering questions, sharing ETAs, and providing safety guidance. When urgent, complex, or sensitive issues arise, the interaction is seamlessly transferred to the right human expert.
Agentic begins and leads.
Human expertise joins when it matters.
Better experience. Fewer calls. Greater trust.
Customer value...
- Timely, accurate outage updates
- Clear ETAs and restoration progress
- Important safety guidance and tips
- Access to self-service tools and maps
- Confidence and peace of mind
Business value...
- Lower call volume and support demand
- Faster, more efficient updates at scale
- Higher customer satisfaction and trust
- Less operational strain during emergencies
- Improved reliability perception and loyalty
Clear updates. Safer communities. Stronger relationships.
Smart, proactive outage communications reduce uncertainty, keep customers safe, and strengthen trust—no matter the storm disruption.
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