1:40 PM



Automated Self-Service Script

Hello, Mr. Rogers. This is Sarah from Dr. Greene’s office. I see that you would like to reschedule your appointment. Is that correct?

Yes, any time after August 5 and preferably in the morning.

Notice the seamless transition from SMS to voice and the staff member knew exactly what David needed prior to their conversation—so David did not have to repeat or explain his issue. A one-way appointment reminder turned into a two-way conversation over SMS and moved to live assistance when the patient needed it.

This concludes our demonstration.