Prescription refills, renewals, and medication adherence.
Timely outreach. Fewer gaps in care.Healthier patients. Lower risk.
Use intelligent, proactive outreach to help patients stay on track with their medications—by scheduling refills, managing renewals, and identifying barriers to adherence before they become bigger problems.
Explore intelligent outreach
The challenge...
Patients often run out of medications or delay refills because they forget, face cost barriers, or are unsure what to do.
Missed refills and lapses in therapy can lead to worsened conditions, avoidable hospitalizations, and higher costs.
Outreach is often reactive, manual, and hard for staff to sustain at scale.
The goal is to proactively engage patients on prescription refills, renewals, and adherence—so they stay healthy and risks are reduced.
The objective...
The provider set out to create proactive medication outreach that could:
Identify patients with upcoming or overdue prescription refills
Schedule refills and renewals to prevent treatment gaps
Surface and address barriers to adherence in real time
Coordinate renewals with prescribers and pharmacies
Connect patients to cost savings, assistance, and options
Send timely reminders and follow-ups across preferred channels
Escalate complex needs to the right care team member
Improve adherence rates and close care gaps
Reduce avoidable events and overall clinical risk
The Alvaria Intelligence
Platform approach.
AIP ingests EHR, pharmacy, claims, and adherence data to identify patients needing refills or renewals and those at risk of non-adherence.
AIP personalizes the message, answers questions, addresses barriers, and coordinates next steps across voice, SMS, email, and digital channels.
Outcomes are measured, learned, and used to continuously improve adherence and risk outcomes.
Agentic-led engagement for medication adherence.
& leads
or steps in as needed
An agentic agent engages patients, schedules refills, coordinates renewals, answers questions, and identifies barriers. When needs are complex—medical, financial, or behavioral—the interaction is seamlessly handed off to a human care team member.
Agentic begins and leads.
Human supervises or steps in as needed.
Better adherence. Fewer gaps. Healthier lives.
Customer value...
- Get refills on time, without the hassle
- Understand medications and next steps
- Feel supported in staying on track
- Save money with guidance and options
- Stay healthier and avoid complications
Business value...
- Higher medication adherence rates
- Fewer gaps in care and avoidable events
- Lower risk and total cost of care
- Better patient satisfaction and loyalty
- More efficient use of care team resources
Keep patients on track.
Protect health. Reduce risk.
Proactive, intelligent outreach helps patients get the medications they need, stay adherent, and feel healthier lives—while lowering risk for your organization.
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