Agent Experience Index 2022
Understanding What Your Agents are Thinking
Agent experience directly impacts customer experience.
Understanding what matters to agents is critical to overall contact center performance.
In partnership with Farrell Insight, we conducted our annual survey of over 500 agents to better understand how their needs and preferences are changing.
This report is designed to help you shape a thriving contact center and the traits to look for when seeking or shaping the highest-performing talent for your team.
The 2022 report contains eye-opening details including these key takeaways:
- Expectations are rising and engagement is down 10% – Are you adapting to meet agents’ needs?
- While compensation is still important, agents also want a flexible work environment – what else are they interested in?
- How to find your “Golden Agents.” What key traits should you be looking for in your top performers?
Get the Report
As employee experience reaches an all-time high, find out what steps you can take to meet expectations and deliver on the things that matter most to your agents.
Get details about what we uncovered in the report on demand in Accelerate platform.
