Warranty, protection plan, and coverage engagement.
Drive confidence. E xtend the journey together.
Proactively reach vehicle owners as warranty coverage approaches expiration with clear information, relevant protection options, and guidance on covered services and next steps.
Explore intelligent outreach
The challenge...
Many customers are unaware of when their warranty coverage is ending.
Vehicle repairs can be costly, leading to unexpected expenses and frustration.
Customers often have questions about what’s covered, what’s not, and which protection plan is right for them.
Without proactive outreach, opportunities to offer protection plans and drive service loyalty are missed.
The goal is to proactively inform vehicle owners about upcoming warranty milestones and offer relevant protection options—giving them confidence and control while driving new revenue opportunities.
The objective...
The automotive organization set out to create proactive warranty and protection engagement that could:
Identify customers approaching warranty expiration using vehicle data and ownership history.
Deliver personalized messages with clear coverage information, plan options, and next steps at the right time.
Answer common questions about what’s covered, what’s not, and available protection plans.
Present relevant extended warranty or protection plan options based on vehicle type, age, mileage, and driving behavior.
Enable self-service options or a seamless handoff to a specialist when needed.
Ensure compliance with communication preferences and regulatory requirements in all outreach.
Track engagement, plan enrollments, and revenue impact in real time.
Strengthen long-term customer relationships through continued support and service engagement.
Reduce inbound calls by proactively addressing questions and providing clear information in advance.
The Alvaria Intelligence
Platform approach.
AIP unifies vehicle, customer, warranty, and service data to identify owners approaching key warranty milestones, personalize outreach, and orchestrate proactive engagement across every channel.
AIP manages the conversation, answers routine questions, presents relevant protection options, and seamlessly brings in a human specialist when needed.
Outcomes are measured, learned, and used to continuously improve warranty and protection plan engagement and drive long-term customer value.
Agentic-led engagement that keeps drivers covered.
& leads
An agentic agent identifies approaching warranty milestones, personalizes outreach, and presents relevant protection options. When the situation is complex or a customer requests it, the interaction is seamlessly transferred to the right human expert.
Agentic begins and leads.
Human expertise joins when it matters.
Covered today. Greater value tomorrow.
Customer value...
- Feel informed about their warranty status and coverage options.
- Greater peace of mind with protection against unexpected repairs.
- Easy access to relevant plan options and clear explanations.
- Convenient self-service or support from a trusted specialist.
- A more confident and worry-free driving experience.
Business value...
- Increases protection plan sales and revenue.
- Improves customer retention and service engagement.
- Reduces inbound call volume by answering routine questions proactively.
- Strengthens customer lifetime value and brand loyalty.
- Creates opportunities for future service and vehicle sales.
Reconnect. Reimagine. Move Further.
The right message. The right customer. The right outcome.
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