Failed delivery resolution.
Recover deliveries. Keep promises. Improve every experience.
We proactively reach out after a missed delivery attempt to make it easy for recipients to choose what works next—so packages get delivered and customer relationships stay strong.
Explore intelligent outreach
The challenge...
Missed delivery attempts create frustration and uncertainty.
Customers often don’t know what happened or what to do next.
High volumes of status inquiries overload support teams.
Avoidable redelivery attempts increase costs and delay final delivery.
The goal is to quickly resolve failed deliveries with clear options and guidance—reducing friction, costs, and repeat attempts while getting packages to the right hands.
The objective...
The shipping and logistics provider set out to create proactive failed delivery resolution that could:
Identify failed delivery attempts immediately and reach out to recipients proactively.
Explain what happened and provide available next-step options.
Offer self-service options like reschedule, redirect, pickup, or neighbor delivery.
Capture recipient preferences, updated details, and special instructions.
Coordinate changes with carriers, drivers, and fulfillment partners.
Resolve exceptions quickly or escalate complex issues to the right specialist..svg)
Communicate across preferred channels—SMS, voice, email, app, and IVR.
Ensure accuracy, security, and compliance in every interaction.
Reduce redelivery attempts, calls, and costs while improving satisfaction.
The Alvaria Intelligence
Platform approach.
AIP unifies shipment, attempt, address, recipient, and driver data to detect failed delivery attempts in real time and trigger proactive outreach.
AIP orchestrates personalized conversations, presents eligible options, and submits updates across your logistics ecosystem.
Outcomes are measured, learned, and used to reduce repeat attempts and improve customer experiences.
Agentic-led engagement
that resolves issues faster
and gets deliveries back
on track.
& leads
An agentic agent explains the failed attempt, presents options, gathers preferences, and submits updates. When the situation is complex, the interaction is seamlessly transferred to the right human expert.
Agentic begins and leads.
Human expertise joins when it matters.
Better experience. Fewer contacts. Lower effort.
Customer value...
- Understand what happened
- Easy, convenient options to fix it
- Less effort and fewer phone calls
- More control over delivery
- Peace of mind that it’s handled
Business value...
- Lower inbound calls and email volume
- Fewer repeat delivery attempts
- Lower redelivery and operational costs
- Shorter handle times and less effort
- Higher satisfaction and loyalty
Resolve. Recover. Repeat fewer.
Proactive failed delivery resolution turns missed attempts into successful outcomes.
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