丰富的教育与授权资源

这次历史性的合并将为客户、合作伙伴和开发人员提供了更丰富的可用资源。无所不包从规格参数表到白皮书,再到业务评估工具等等。伴随着新工具的开发,我们将不断更新我们的资源。请花点时间畅享我们已有的一切。

案例研究

Valley Medical Case Study
Radio Systems Case Study
RCN Case Study
Brooks Health Case Study
State Collection Service Case Study
Technology Customer Support Case Study
British Gas Case Study
The General Case Study
Austrian Post Case Study
Dish Network Case Study
Allied Global Case Study
BPO Collection Case Study
Homecare Medical Case Study Sponsored by Call Design
Red Roof Inns Case Study
UnionBank of the Philippines Case Study
City of Mesa Case Study
BAC Credomatic Case Study
BC Services Case Study
Hoist Finance Case Study
William Hill Case Study

规格参数表

Alvaria Cloud Data Sheet
Alvaria WhatsApp Data Sheet
Alvaria Workforce Amazon Connect Integration Data Sheet
Alvaria WEM Infinity Program Data Sheet
Alvaria Motivate Learning Management System Data Sheet
Alvaria Workforce Allocate Data Sheet
Alvaria Motivate Coaching Data Sheet
Alvaria Workforce Encompass Data Sheet
Alvaria Workforce Perform Data Sheet
Alvaria Workforce Reserve Data Sheet
Alvaria Workforce Empower Data Sheet
Alvaria Omnichannel Agent Data Sheet
Alvaria Compliance-Ready Solutions Data Sheet
Aspect Unified IP Inbound Contact Data Sheet
Alvaria Engagement Analytics Connector Data Sheet
Alvaria Engagement Analytics Data Sheet
Alvaria CX Suite: Outbound Data Sheet
Alvaria CX Suite: Inbound Data Sheet
Alvaria Outbound Advanced List and Campaign Optimization Tools Data Sheet
Alvaria Verify Data Sheet
Alvaria Motivate Success Director Data Sheet
Alvaria WEM Data Sheet
Alvaria Compliance Hub Data Sheet
CFPB Compliance Data Sheet
Alvaria Motivate User Interfaces Data Sheet
Alvaria Motivate Mobile App Data Sheet
Alvaria Recording Data Sheet
Alvaria Workforce Data Sheet
Alvaria Quality Data Sheet
Alvaria Performance Data Sheet
Alvaria Workforce Mobile Data Sheet
Alvaria Professional Services Business Consulting Data Sheet
Alvaria Global Customer Reference Program Data Sheet
Alvaria Motivate Data Sheet
Alvaria at a Glance

电子书

Realizing the Full Potential of Your Contact Center with Performance Management Software eBook
The Case for Cloud eBook
Your Journey to the Cloud eBook: How the Alvaria Cloud Platform Drives Flexibility, Scalability and Agility
Agent Experience Index Report 2020: Understanding What Your Agents are Thinking
10 Ways to Improve the Customer Experience and Your Bottom Line through Self-Service eBook
Essential Contact Center Technologies for Collections eBook
Guide to Gamification Greatness: 10 Best Practices for Keeping Employee Engagement Fresh eBook

Alvaria管理团队亮点

7月 21, 2021, 16:13 下午
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Play Alvaria Executive Spotlight Video

White Papers

Customer Interaction Analytics White Paper
Alvaria CXP White Paper
CX Pro's Guide to Speech Analytics
Tools for the Mobile Workforce White Paper
Discovering Emerging Trends in Data White Paper
How to Achieve Continuous Improvement of Your Quality Monitoring White Paper
Quality Management with Actionable Results White Paper
Alvaria Cloud Hosting White Paper
The Consumer Index Annual Report 2020

文章

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