Alvaria CX Suite
Inbound & Outbound
Contact Center Solutions
Great contact center teams do more than just fix problems — they build lifetime loyalty by delivering consistently outstanding customer service. The Alvaria Customer Experience (CX) Suite provides the solutions you need to turn your contact center operations into a competitive advantage and maximize customer lifetime value.
Build Lifetime Loyalty with Alvaria CX Suite's Best-of-Breed Customer Experience Management
Great customer experiences are built one interaction at a time. Alvaria CX Suite gives you the self-service and live contact management tools to maximize engagement, improve the quality and effectiveness of customer interactions and meet regulatory and compliance requirements, all while reducing costs.
CX applications support both automated and live interactions, inbound and outbound, across voice, SMS, chat, social, email and mobile communications.
Real-time monitoring and historical analysis deliver valuable insights with every interaction, ensuring high quality interactions and aiding in agent training.
Choose the call center software applications and features you need now, then build and scale as your organizational needs grow and evolve.
The Alvaria customizable agent desktop provides an easy-to-use streamlined UX, which makes it easy for agents to access tools and workflows for omnichannel contact handling and increases efficiency and productivity.
Alvaria CX Applications
Premium customer experience management through our best-of-breed contact center applications.
Voice Agent
Live agents remain the backbone of enterprise contact centers — put them to their highest and best use for inbound and outbound voice engagements.
Omni Agent
Deliver the omnichannel customer service today’s customers expect — via voice, email, web chat, SMS, social and mobile.
Automated Agent
Give customers control and convenience they expect with self-service options via modern IVR and digital, AI-fueled natural language understanding solutions.
Compliant Outreach
Maintain contact center compliance with ever-changing regulations and the need to protect sensitive customer data.
Customer Insights
Get the robust customer data and analytics needed to drive strategic and automated decision making.
Fraud Detection
in today’s digital, mobile world with real-time data checks on network data
What people are saying
“Alvaria has been a trusted and innovative solutions provider for a long time and what we have come to expect from them on premise also holds true for their SaaS offering – with all the additional advantages of an offering tailor-made for the cloud.”
– Dirk Katschenges, Head of Group IT-Service
Ready to See Alvaria CX in Action?
Request a demo today to see how Alvaria CX call center software can simplify your contact center operations.
