Alvaria™ Workforce Engagement Management
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Alvaria WEM v21.1
Empower today’s on-the-go agents with the most advanced enterprise contact center solutions. With the latest features and capabilities, organizations can take advantage of contact center efficiencies and deliver customer experiences that result in improved satisfaction, increased revenue and streamlined operations.
Best-in-Class Enterprise Software
Alvaria Workforce Engagement Management elevates the role of contact center agents with advancements in automation and self-service. Plan your upgrade to Alvaria WEM v21.1 today and further optimize and engage your workforce, improve compliance and drive perpetual improvement of the contact center.
Personalized Real-Time Adherence
Enjoy full control over refresh rates and configuration of alarms by type, thresholds, code, duration and employee name. Find context around triggered alarms by easily jumping to modules like Schedule Editor, Historical Alarms, Employee Records and more. New in v21.1.
Alvaria Workforce Push Notifications
An add-on feature for workforce management (WFM) customers which enables employees, supervisors and managers to receive workforce related messages, as a device native mobile push notification on Apple and Android devices. New in v21.1.
Improved Quality Management
Ease-of-use upgrades including convenient chat enhancements, quick views and other features help keep employees productive in any setting. New in v21.1.
Designed for Large Enterprises
Scale up to 15,000 users in Microsoft Azure or the AWS cloud, seamlessly interface with third-party routers and more.
Omnichannel Forecasting & Scheduling
Gold standard omnichannel simulation models provide the most accurate forecasting and flexible scheduling across all channels.
Automated Break Optimization
Automatically adjust the start times of employee breaks (or other segment start times) in schedules to more closely match scheduled staff to required staff at any given moment in the day.
Trend Reporting
Improved trend reports are available in enhanced user-interface to help management quickly identify quality trends and track progress against goals over time.
Enhanced Performance Tools
Aspect Engagement Analytics now informs agent scorecards and dashboards, enabling self-correction and personal improvement. New in v21.1.
Simplified Migration
All configurations and data can be seamlessly transitioned from on-premises or hosted systems to the Alvaria Cloud Platform.
What people are saying
“After implementing Alvaria Cloud Workforce, for the first time Ring was operating like a true WFM team and contact center. We could see things in real-time, program schedules, keep track of how agents were spending their time and gain visibility into metrics that were previously unavailable like shrinkage.”
– Joey Provencio – Senior Manager, Support Operations
Contact Alvaria Today
Learn more about the performance benefits of Alvaria WEM 21.1. Let's talk!
