Compliant Outreach

Maintaining contact center compliance with industry regulations and protecting sensitive customer data are mission critical to your operation. Alvaria can help you with both.

Compliant Contact Solutions

We are the world leader in compliant outbound contact center solutions. When combined with an auto dialer, omnichannel inbound contact management, customer journey management, and workforce engagement tools that supercharge customer engagement, organizations have an elegant way to enhance CSAT while maintaining call center compliance.

Industry-best Tools to Manage Outbound Regulations Compliance

Alvaria leads the market in helping companies manage calling regulations and risk around the world without sacrificing productivity. Our patented tools help you manage your operations in accordance with regulatory and industry guidelines. Failing to follow regulations can cost organizations $500-$1,500 for each violation.

Keep Your Do Not Call Lists Updated in Real Time

Our IVR provides mechanisms to stay up-to-date with global do not call or client-specific exclusion tables, while our state-of-the-art system scrubs your lists before you start dialing and screens calls as they are dialed so you can be sure only eligible parties are called.

Lock Down Operations So Compliance Never Deviates

Once installed and configured, our Lock-Down Compliance Server cannot be modified or enhanced. Enjoy this capability and add-on more compliant outbound capabilities with Alvaria Compliance.

Encrypt Data and Record Caller and Agent Consent

Our comprehensive range of encryption solutions protects you from data breach and from loss and inadvertent or deliberate compromise without significantly impacting system performance.

Industry-Leading Features to Maximize Collections Performance

Our products and solutions help your collection agents get better results, whether for in-house first-party services or third-party agencies. Let us help you tailor a solution for your specific business needs.

Flexible Dialing Plans & Modes

Create customer dialing plans to contact different numbers from a customer record and choose dialing modes for individual campaigns or different collector groups

Customer Contact Management

Use account ownership to help collectors build better customer relationships, improving collector productivity and increasing payment rates.

Intelligent Inbound Routing

Our advanced routing tools use skills, caller ID and menu prompts to provide faster, more responsive services for inbound contacts to improve service levels and first-call resolutions while reducing costs.

What analysts are saying

2021 Customer Value Leadership Award for North American Outbound Campaign Management Industry Excellence in Best Practices

Frost & Sullivan feels that a stellar customer ownership experience is evident from how Alvaria handled its outbound R&D, which is particularly critical in an era of hyper-compliance. With over 200 patents, the company offers best-in-class outbound dialing solutions that solve the more difficult compliance issues. Read Full Award Recognition.

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Learn more about how Alvaria can help you create lifetime loyalty through superior customer experiences. Let's Talk!

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