Alvaria Cloud New Features Being Released in April 2022

Alvaria is committed to providing our customers with industry-leading contact center solutions that help you efficiently run your large call center while also delivering seamless customer and agent experiences. Here’s a list of the new Alvaria Cloud capabilities coming in April 2022.

Please note: this is a living document subject to change. Features may be added or removed prior to official release.

Platform

A new KeepAlive endpoint has been added to the Engagement Center REST API
A new KeepAlive event has been added for custom application development.

Direct API access for WebChat is available
Web Chat API documentation is available to customer instead of using the Web Chat Demo SDK.

Three new events have been added to the Streaming Client REST API
New events include:

  • EventECAgentStatistics
  • EventECEmailRemoved
  • EventECRecordingState

 

For complete information on the April feature updates, view the Alvaria Cloud Platform New Feature Update April 2022 Release Note.