Alvaria Cloud

The Premier Enterprise Cloud Contact Center Solution

Build lifetime customer loyalty with a world-class, full-featured enterprise platform that scales to meet the needs of any size organization.

Alvaria Cloud Gives You Unrivaled Choice, Flexibility and Performance

Alvaria Cloud is the only enterprise cloud contact center solution that allows you to adopt best-of-breed Customer Experience (CX) and Workforce Engagement Management (WEM) applications modularly. Start with one or more applications and then add applications with ease when ready for additional capabilities, as your needs change. With the Alvaria Cloud Platform, you have the advantage of knowing that all provisioning, security, user management and other administrative tasks are already configured and in place.

The Alvaria Cloud Difference

Choice

Unique in offering enterprise organizations the ability to select their cloud service provider of choice and deploy in a multi or single-tenant environment.

Integration

Includes a rich set of APIs to support business system and third-party integrations, including dashboard widgets and leading CRM systems.

Scalability

Scales to meet the needs of large organizations and delivers proven, best-of-breed CX and WEM capabilities to help companies build lifetime customer loyalty.

Access

Provides streamlined UX for agents, team leads and admins Easy-to-use browser-based interface allows anywhere access, so agents can work from home or on-site as needed.

Centralization

All applications run on the Alvaria Cloud Platform with a common set of shared services with tools for user management security.

Reliability

Optimized for high availability and business continuity and backed by an industry-leading 99.999% uptime service level agreement (SLA).

Request Demo

What people are saying

Hoist Finance

“What’s really impressive about Alvaria Cloud is how quickly you can deploy a full omnichannel contact center from scratch. Our contact center representatives love using Alvaria Cloud, especially the easy to use and intuitive UI. It keeps them on track by providing access to their schedules, team and individual statistics and allows them to self-manager their daily and overall performance.”

– Connor Shaw, Head of Omni-Channel Centre of Excellence

Best of Breed Solutions for Your Enterprise Cloud Contact Center

Alvaria CX: Customer Experience Suite

Solutions for both automated self-service and live assisted inbound and outbound communications across voice, SMS, email, chat, social and mobile interactions.

  • Voice Agent
  • Omni Agent
  • Compliant Outreach
  • Automated Agent

Alvaria WEM: Workforce Engagement Management Suite

Solutions to optimize both workforce productivity and employee engagement strategies with game mechanics, workforce, performance and quality management solutions and interaction analytics.

  • Workforce management
  • Performance management
  • Quality management
  • Gamification
  • Insights and analytics

Ready to Take Your Contact Center Operations to the Next Level?

Alvaria Cloud helps organizations of all sizes deliver great customer experiences. Speak with an expert to see how we can help you turn your contact center into a competitive advantage.

Upcoming Features

View the Upcoming Features page to see the latest information about new and enhanced features coming soon to Alvaria Cloud. Get details on new capabilities that can be used to enhance your customer and agent experiences.

Aspect Via is now Alvaria Cloud

Aspect Via is now Alvaria Cloud – the next generation of our premier enterprise cloud contact center solution. Alvaria Cloud is enhanced with the capability to add best-of-breed Customer Experience (CX) and Workforce Engagement Management (WEM) applications modularly; start with one or more product from either suite, then add applications with ease when your business is ready for additional capabilities, and as your needs change.