Alvaria Cloud


The Premier Enterprise Cloud Contact Center Solution

Build lifetime customer loyalty with a world-class, full-featured enterprise platform that scales to meet the needs of any size organization.

Alvaria Cloud Gives You Unrivaled Choice, Flexibility and Performance

Alvaria Cloud is the only enterprise cloud contact center solution that allows you to adopt best-of-breed Customer Experience (CX) and Workforce Engagement Management (WEM) applications modularly. Start with one or more applications and then add applications with ease when ready for additional capabilities, as your needs change. With the Alvaria Cloud Platform, you have the advantage of knowing that all provisioning, security, user management and other administrative tasks are already configured and in place.

The Alvaria Cloud Difference

Choice

Unique in offering enterprise organizations the ability to select their cloud service provider of choice and deploy in a multi or single-tenant environment.

Integration

Includes a rich set of APIs to support business system and third-party integrations, including dashboard widgets and leading CRM systems.

Scalability

Scales to meet the needs of large organizations and delivers proven, best-of-breed CX and WEM capabilities to help companies build lifetime customer loyalty.

Access

Provides streamlined UX for agents, team leads and admins Easy-to-use browser-based interface allows anywhere access, so agents can work from home or on-site as needed.

Centralization

All applications run on the Alvaria Cloud Platform with a common set of shared services with tools for user management security.

Reliability

Optimized for high availability and business continuity and backed by an industry-leading 99.999% uptime service level agreement (SLA).

Best of Breed Solutions for Your Enterprise Cloud Contact Center

Alvaria CX: Customer Experience Suite

Solutions for both automated self-service and live assisted inbound and outbound communications across voice, SMS, email, chat, social and mobile interactions.

  • Voice Agent
  • Omni Agent
  • Compliant Outreach
  • Automated Agent

Alvaria WEM: Workforce Engagement Management Suite

Solutions to optimize both workforce productivity and employee engagement strategies with game mechanics, workforce, performance and quality management solutions and interaction analytics.

  • Workforce management
  • Performance management
  • Quality management
  • Gamification
  • Insights and analytics

Ready to Take Your Contact Center Operations to the Next Level?

Alvaria Cloud helps organizations of all sizes deliver great customer experiences. Speak with an expert to see how we can help you turn your contact center into a competitive advantage.

Upcoming Features

View the Upcoming Features page to see the latest information about new and enhanced features coming soon to Alvaria Cloud. Get details on new capabilities that can be used to enhance your customer and agent experiences.

Aspect Via is now Alvaria Cloud

Aspect Via is now Alvaria Cloud – the next generation of our premier enterprise cloud contact center solution. Alvaria Cloud is enhanced with the capability to add best-of-breed Customer Experience (CX) and Workforce Engagement Management (WEM) applications modularly; start with one or more product from either suite, then add applications with ease when your business is ready for additional capabilities, and as your needs change.

Additional Cloud Call Center Insights from Our Experts

What to Do if your Call Center Isn’t in the Cloud
The majority of call center enterprise infrastructure and software spending is now reserved for and centered around cloud-based offerings. There are many reasons why you have waited or are still considering moving your contact center to the cloud. As the call center industry evolves at breakneck speed, it may be time to ask yourself what you’re waiting for.

The Next Evolution of Alvaria Cloud
Most cloud contact center software forces its users into a box, requiring business leaders to redesign processes and shift people around a standardized solution. For enterprise-scale contact centers, a “cookie-cutter” approach to implementing infrastructure and software isn’t enough.

Coronavirus and Contact Centers: Is it Time to Rethink Remote Working?
How your contact center platform can help you manage remote working for your team to maintain business continuity. Some useful links to government resources & advice.

The Future of Cloud-Based Call Center Workforce Management Software
Cloud technology for implementation and administration of workforce management (WFM) technology has become vital to businesses that are under ever-increasing pressure to maximize workplace productivity, reduce expenditure and improve their bottom line.

The Benefits of Cloud Computing in Education are Huge
There was a time when, to use files (word processing files, spreadsheets, etc.) on different computers, you needed to save your files on a thumb drive or CD-ROM disk. The drive or disk then traveled around with you so that you could load your information onto other computers while holding your breath until the document or PowerPoint slide was actually retrieved!

A CIO’s reflections on moving a 40-year-old Company to the Cloud
It seems that almost every relevant IT topic can in some way be tied to cloud computing; it is the enabling force behind much of today’s technology innovation.